Walk-in | Front Office Executive

Brindhavvan Areion Hospital; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Competitive salary based on experience

Opportunities to work in a multispecia

Professional and supportive work环境

HMIS and hospital billing exposure

Shift allowance and policy-based perks

Career growth based on performance

Job summary

Brindhavvan Areion Hospital is looking for a Front Office Billing Executive to manage end-to-end patient billing, registrations, admissions and discharge processes. You will generate bills, verify tariffs and insurance details, and coordinate with multiple hospital departments to ensure accurate billing and smooth operations.

Ideal candidates have 1–3 years in hospital front office/billing, with knowledge of HMIS/Hospital ERP software, strong numerical and communication skills, and a

Qualifications

• Graduate or Diploma in Commerce, Hospital Administration, Healthcare Management or related field.
• 1–3 years of experience in hospital front office/billing operations.
• Experience in hospital billing, patient registration, admission/discharge and cash handling.
• Knowledge of HMIS/Hospital ERP/Billing Software preferred.
• Basic knowledge of insurance/TPA billing is an advantage.

Responsibilities

• Handle OP/IP patient billing, registration, admissions, discharge and billing-related activities.
• Generate accurate bills, receipts, estimates and payment acknowledgements.
• Verify patient details, billing entries, tariffs, discounts, packages and insurance-related information.
• Coordinate with Doctors, Nursing, Pharmacy, Laboratory, Radiology, OT, Accounts and Insurance departments.
• Handle cash, card, UPI and other payment transactions and maintain proper records.
• Ensure daily cash collection and billing reconciliation.
• Process refunds, cancellations and billing adjustments as per hospital policy and authorization.
• Handle patient and attendant queries regarding billing, payments and charges professionally.
• Ensure all services are correctly captured in the HMIS/Hospital Billing Software.
• Coordinate with the insurance/TPA team for billing documentation and patient requirements.
• Prepare daily billing, collection and outstanding reports.
• Maintain confidentiality of patient and financial information.
• Ensure compliance with hospital SOPs, quality standards and NABH requirements.
• Support internal and external audits by providing required billing records and documents.
• Maintain proper handover between shifts and ensure smooth front-office operations.
• Escalate billing discrepancies, system issues and patient complaints to the concerned authority.

Skills

Communication skills

Interpersonal skills

Numerical skills

Documentation skills

Team coordination

Problem-solving

Customer service

Shift flexibility

Multispecialty hospital experience

MS Office

Excel

Education

Commerce or Hospital Administration diploma/degree

Tools

HMIS/Hospital ERP/Billing Software

Job description

Front Office Billing Executive Role & Responsibilities

• Handle OP/IP patient billing, registration, admissions, discharge and billing-related activities.


• Generate accurate bills, receipts, estimates and payment acknowledgements.


• Verify patient details, billing entries, tariffs, discounts, packages and insurance-related information.


• Coordinate with Doctors, Nursing, Pharmacy, Laboratory, Radiology, OT, Accounts and Insurance departments.


• Handle cash, card, UPI and other payment transactions and maintain proper records.


• Ensure daily cash collection and billing reconciliation.


• Process refunds, cancellations and billing adjustments as per hospital policy and authorization.


• Handle patient and attendant queries regarding billing, payments and charges professionally.


• Ensure all services are correctly captured in the HMIS/Hospital Billing Software.


• Coordinate with the insurance/TPA team for billing documentation and patient requirements.


• Prepare daily billing, collection and outstanding reports.


• Maintain confidentiality of patient and financial information.


• Ensure compliance with hospital SOPs, quality standards and NABH requirements.


• Support internal and external audits by providing required billing records and documents.


• Maintain proper handover between shifts and ensure smooth front-office operations.


• Escalate billing discrepancies, system issues and patient complaints to the concerned authority.

Preferred Candidate Profile

• Graduate/Diploma in Commerce, Hospital Administration, Healthcare Management or related field.


• 1–3 years of experience in hospital front office/billing operations preferred.


• Experience in hospital billing, patient registration, admission/discharge and cash handling.


• Knowledge of HMIS/Hospital ERP/Billing Software is preferred.


• Basic knowledge of insurance/TPA billing will be an advantage.


• Good communication and interpersonal skills.


• Good knowledge of MS Office, Excel and basic computer operations.


• Strong numerical and documentation skills.


• Ability to handle patients and attendants politely and professionally.


• Good coordination, teamwork and problem-solving skills.


• Willingness to work in rotational shifts, including weekends/holidays, as required.


• Candidates with experience in a multispecialty hospital will be preferred.

Perks & Benefits

• Competitive salary based on qualification and relevant hospital experience.


• Professional and supportive working environment.


• Opportunity to work in a multispecialty hospital environment.


• On-the-job training and skill development.


• Opportunity to develop expertise in HMIS, hospital billing, insurance/TPA and front-office operations.


• Employee benefits as per hospital policy.


• Career growth opportunities based on performance and experience.


• Shift duty allowance/other applicable benefits as per hospital policy.


• Employee welfare and recognition programs, where applicable.