Front Office Professional

Five Elements De Villa Hotel; Gurugram District; On-site; INR 400,000 - 700,000; Full time

Job summary

Five Elements De Villa Hotel in Gurugram is seeking a proactive Front Office Manager to lead reception, concierge, and bell captain duties, ensuring smooth check-in/check-out and guest comfort.

You will handle guest inquiries professionally, coordinate with other departments, train staff, and implement improvements to raise customer satisfaction and service quality.

Qualifications

• Manage front office operations, including reception, concierge, and bell captain duties.
• Handle guest inquiries and resolve issues professionally and courteously.
• Coordinate with other departments to ensure seamless service delivery.
• Maintain high standards of customer satisfaction and quality service.
• Develop and implement effective strategies to enhance front office operations.
• Supervise and train front office staff to achieve exceptional performance.

Responsibilities

• Manage front office operations, including reception, concierge, and bell captain duties.
• Handle guest inquiries and resolve issues professionally and courteously.
• Coordinate with other departments to ensure seamless service delivery.
• Maintain high standards of customer satisfaction and quality service.
• Develop and implement effective strategies to enhance front office operations.
• Supervise and train front office staff to achieve exceptional performance.

Job description

• Manage front office operations, including reception, concierge, and bell captain duties.
• Handle guest inquiries and resolve issues professionally and courteously.
• Coordinate with other departments to ensure seamless service delivery.
• Maintain high standards of customer satisfaction and quality service.
• Develop and implement effective strategies to enhance front office operations.
• Supervise and train front office staff to achieve exceptional performance.