Front Office Manager

Wellness Specialty Clinic; Pune District; On-site; INR 350,000 - 480,000; Full time

Job summary

Wellness Specialty Clinic in Pune/Pimpri-Chinchwad invites an experienced Front Office Manager to lead the patient-facing operations of a busy orthopedic clinic. The role is full-time and on-site, requiring coordination of appointments, maintenance of patient records, and supervision of reception staff.

You will work closely with medical and physiotherapy teams to ensure smooth workflows, uphold clinic policies, and deliver a welcoming, efficient patient experience.

Qualifications

• Experience managing front office operations in a clinic or hospital.
• Proficiency in office administration, including scheduling and record management.
• Demonstrated ability to deliver high-quality Customer Service and maintain high levels of Customer Satisfaction.
• Excellent communication skills, both verbal and written, with patients and staff.
• Prior experience in healthcare front office roles is an advantage.
• Comfort with computers and clinic management software and basic MS Office tools.
• Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
• Ability to lead and support front office staff with collaboration and respect.

Responsibilities

• Oversee daily front desk operations and ensure a welcoming, efficient experience for patients and visitors.
• Coordinate appointments and manage reception activities.
• Maintain accurate patient records and guide registration and billing processes.
• Supervise front office staff and support service quality.
• Collaborate with medical and physiotherapy teams to support smooth clinical workflows.
• Monitor office supplies and ensure adherence to clinic policies and procedures.
• Contribute to continuous improvement in service quality and patient satisfaction.

Skills

Front office

Reception

Office Administration

Customer Service

Communication

Healthcare Front Office

Clinic Software

MS Office

Multi-tasking

Team Leadership

Education

Graduate degree or equivalent

Tools

Clinic Management Software

MS Office

Scheduling Software

Job description

Company Description

Wellness Specialty Clinic is an advanced orthopedic clinic specializing in joint replacement, arthroscopy, and sports medicine under the leadership of Dr. Bhushan Shitole. The clinic provides comprehensive care for joint pain, sports injuries, fractures, and arthritis. A multidisciplinary team, including experienced physiotherapy specialists, supports patients through personalized treatment and rehabilitation plans. With in-house X-ray facilities, the clinic focuses on accurate diagnosis and coordinated care to support complete recovery and long-term wellness for patients.

Role Description

The Front Office Manager is responsible for overseeing daily front desk operations and ensuring a welcoming, efficient experience for all patients and visitors. This full-time, on-site role is based in the Pune/Pimpri-Chinchwad area and includes managing reception activities, coordinating appointments, maintaining patient records, and supervising front office staff. The role involves handling inquiries, guiding patients through registration and billing processes, and collaborating with medical and physiotherapy teams to support smooth clinical workflows. The Front Office Manager will also monitor office supplies, ensure adherence to clinic policies and procedures, and contribute to continuous improvement in service quality and patient satisfaction.

Qualifications

• Strong front office and reception skills, with experience managing Front Office operations in a clinic, hospital, or similar setting.
• Proficiency in Office Administration, including scheduling, record management, and coordination of daily administrative tasks.
• Demonstrated ability to deliver high-quality Customer Service and maintain high levels of Customer Satisfaction.
• Excellent Communication skills, both verbal and written, with the ability to interact clearly and professionally with patients and staff.
• Prior experience in healthcare or medical front office roles is an advantage.
• Comfort with using computers, clinic management software, and basic MS Office tools.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment.
• Ability to lead and support front office staff, with a collaborative and respectful approach.
• Minimum educational qualification: graduate degree or equivalent; additional training in healthcare administration is a plus.