Front Office Executives: Camp_Pune

Life Force; Pune District; On-site; INR 279,000 - 390,600; Full time

Job summary

A health services provider in Pune is seeking a Front Office Executive to manage patient interactions and customer service operations. The candidate should have 2-3 years of experience in a similar role, showcasing good English communication and presentability. Responsibilities include greeting customers, handling queries, scheduling appointments, and ensuring a high standard of customer relations. This position requires adaptability and the ability to maintain office hygiene.

Qualifications

• 2-3 years of experience in a front office or customer service role.
• Ability to handle customer queries and complaints effectively.
• Flexibility and adaptability to varied situations.

Responsibilities

• Greet and attend to patients/customers.
• Answer telephone and customer queries promptly.
• Manage appointment scheduling and confirmations.
• Ensure high-quality customer relations and resolve complaints.
• Perform front desk administrative tasks efficiently.

Skills

Good English communication

Presentability

Job description

Front Office Executive – Camp, Pune

Work Hours: 11am – 08pm (Monday is weekly off)

Experience: 2-3 years

Responsibilities

• Greetings, registers, and attends to patients/customers.
• Answers telephone and customer queries.
• Transmits and receives telephone messages and sets appointments.
• Make and confirm appointments.
• Provides and ensures high‑quality customer relations. Receives and resolves customer complaints in a manner consistent with company policy.
• Answers inquiries pertaining to services, registration of customers, requirements at the clinics, information sharing regarding prices & packages and travel directions & guidance to customer.
• Front desk Administration task.
• Flexible, adaptable, quick learner, independent and willing to travel extra mile.
• Grooming and maintaining the office and self‑hygiene is essential daily.

Skills

Presentable & Good in English communication