Front Office Executive

Global Health - Spine Joint & Laser Centre; Delhi; On-site; INR 200,880 - 279,000; Full time

Job summary

A prominent healthcare center in Delhi seeks a full-time Front Office Executive to manage daily front office operations. The role involves greeting and assisting patients, managing appointments, and providing exceptional customer service. Ideal candidates must be graduates with strong interpersonal and communication skills, and experience in receptionist duties is highly valued. A background in healthcare is advantageous. Competitive salary of 18k to 25k per month is offered.

Qualifications

• Minimum 2 years of experience in receptionist duties.
• Ability to handle a high volume of inquiries and appointments.
• Previous experience in the healthcare industry is a plus.

Responsibilities

• Greet and assist patients, visitors, and vendors professionally.
• Schedule and confirm patient appointments.
• Maintain and update patient records in compliance with privacy regulations.
• Provide effective communication with patients.

Skills

Interpersonal Skills

Communication

Customer Service

Organizational Skills

Microsoft Office Suite

Education

Graduate degree

Diploma in Office Administration or related field

Job description

Global Health - Spine | Joint & Laser Centre, Global Health Aesthetics, established in 2010, is a specialized healthcare service provider in North India. The center focuses on the diagnosis and treatment of AVN, chronic back, neck, and knee pain, offering non-invasive solutions for various ortho-neuro, vascular diseases, and cosmetology. With state-of-the-art technologies like Hi-power laser and robotics spinal disc decompression system, the center aims to repair and regenerate damaged tissues and has successfully treated over 10,000 patients till date.

Role Description

This is a full-time on-site role for a Front Office Executive at Global Health - Spine Joint & Laser Centre located in South Delhi. The Front Office Executive will be responsible for interpersonal communication, receptionist duties, customer service, and front office operations on a daily basis.

Experience

Minimum 2 Years

Salary

18k to 25k Per month

Qualifications

• Graduate is must.
• Interpersonal Skills, Communication, and Customer Service
• Experience in Receptionist Duties and Front Office operations
• Ability to handle a high-volume of inquiries and appointments
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office Suite
• Previous experience in a healthcare Industry is a plus
• Diploma or certification in Office Administration or related field

Responsibilities

• Greet and assist patients, visitors, and vendors with a friendly and professional demeanor.
• Maintain a clean and organized reception area.
• Manage patient check-in and check-out processes efficiently.
• Schedule and confirm appointments for patients.
• Coordinate with medical staff to ensure efficient scheduling of consultations, tests, and procedures.
• Provide patients with necessary information regarding appointments and procedures.
• Answer phone calls and emails promptly, providing accurate information or directing inquiries to the appropriate staff.
• Maintain effective communication with patients, addressing their queries and concerns.
• Maintain and update patient records in compliance with privacy regulations.
• Safeguard patient confidentiality and ensure the secure handling of sensitive information.
• Administrative Support:
• Assist in various administrative tasks, including data entry, filing, and coordinating with other departments.
• Collaborate with the medical and administrative team to ensure smooth clinic operations.