Front Office (GSA) PROFESSIONAL

East India Hotels (EIH); Gurugram District; On-site; INR 300,000 - 450,000; Full time

Job summary

East India Hotels (EIH) is seeking a Guest Relations Associate in Gurugram to welcome guests, handle smooth check-ins and check-outs, and bid fond farewells. You will answer calls, manage guest inquiries, coordinate special requests with housekeeping, and upsell high-value rooms and hotel amenities to boost occupancy.

We value a positive attitude, strong communication, and a professional appearance, with training offered for entry-level applicants.

Qualifications

• Excellent communication and guest service skills.
• Willingness to learn in a luxury hotel environment.
• Fresh graduates welcome with hospitality training.

Responsibilities

• Greet guests, manage check-ins and check-outs with a smile.
• Answer incoming calls and handle guest inquiries.
• Coordinate special requests or complaints with housekeeping and other departments.
• Promote room categories or hotel amenities to maximize occupancy and revenue.

Skills

Strong communication

Empathy

Attention to detail

Professional presentation

Education

Hospitality management degree (preferred)

Job description

Key Responsibilities

• Guest Relations: Welcome guests with a cheerful demeanor, complete efficient check-insand check-outs, and provide fond farewells upon departure.
• Communication: Answerincoming calls, handle guest inquiries, and coordinate special requests orcomplaints with housekeeping and other departments.
• Administrative Tasks: Process payments, updateguest records in the hotel system, and maintain arrival/departure registers asper local regulations.
• Sales: Promote and upsell higher room categories or hotelamenities to maximize occupancy and revenue.

Requirements and Qualifications

• Skills: Strongcommunication skills, empathy, attention to detail, and a neat, professionalpresentation.
• Background: Apositive attitude and willingness to learn. Luxury hotels often look forgraduates in hospitality management, though entry-level associate roles maytrain enthusiastic fresh applicants.