Front Office Assistant

Coorg Wilderness Resort & Spa, Madikeri Unit of Paul John Resorts & Hotels; Madikeri; On-site; INR 180,000 - 240,000; Full time

Job summary

Coorg Wilderness Resort & Spa, Madikeri Unit of Paul John Resorts & Hotels is seeking a guest services associate to deliver exceptional guest service, uphold hotel policies, and assist guests efficiently.

The ideal candidate will be detail-oriented, possess excellent communication skills, multitask adeptly, and handle difficult situations with grace and professionalism to ensure guests have a pleasant and comfortable stay.

Qualifications

• Excellent communication skills
• Be detail-oriented
• Ability to multitask
• Able to handle difficult situations with grace and professionalism

Responsibilities

• Providing exceptional customer service to guests
• Ensuring guests have a pleasant & comfortable stay

Skills

Communication

Detail-oriented

Multitasking

Grace under pressure

Job description

Responsible for providing exceptional customer service to guests and ensuring their stay is a memorable one. They must also have a good understanding of the hotel's policies and procedures to effectively assist guests.

Required Candidate profile

• Possess excellent communication skills
• Be detail-oriented
• Ability to multitask
• Able to handle difficult situations with grace and professionalism

Ensuring guests have a pleasant & comfortable stay