Front Office Executive Sales & Customer Relations

Suraj Timber And Plywood Company; Kota; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Job summary

Suraj Timber And Plywood Company in Kota, Rajasthan, invites a confident, customer-focused Front Office Executive Sales & Customer Relations to join our showroom team. The role centers on welcoming visitors, understanding requirements, explaining our products, and assisting the sales team to convert enquiries into orders.

The ideal candidate should be 1-3 years experience in front office or showroom sales, possess excellent communication in Hindi with basic English, and be comfortable with daily

Qualifications

• 1-3 years of front office or showroom sales experience.
• Experience in building materials/interiors is advantageous.
• Excellent communication and interpersonal skills.
• Pleasant, confident, and presentable personality.
• Basic computer skills including MS Excel, Word, WhatsApp, and email.
• Sales-oriented and proactive with ability to convert enquiries into orders.

Responsibilities

• Welcome walk-in customers and assist at showroom.
• Understand customer requirements and explain products.
• Generate quotations and coordinate with sales/technical teams.
• Maintain a database of enquiries and leads.
• Follow up with customers by phone and WhatsApp.
• Coordinate with sales, design, and installation teams.
• Schedule site visits and measurements when required.
• Maintain records of interactions, quotations, and orders.

Skills

Front office

Sales

Customer relations

Walk-in handling

Interpersonal skills

Hindi & English

Tools

MS Excel

MS Word

WhatsApp

Email

Job description

Job Description

We are looking for a confident, presentable, and customer-oriented female candidate to join our team as a Front Office Executive Sales & Customer Relations.

The candidate will be responsible for welcoming and assisting walk-in customers at our showroom/office, understanding their requirements, explaining our products, generating and following up on leads, and assisting the sales team in converting enquiries into orders.

Our product portfolio includes:

• Plywood & Flush Doors
• Laminates & Decorative Products
• System Aluminum Windows & Doors
• Modular Kitchens
• Other interior and building-related products

This is a customer-facing sales role, and the ideal candidate should enjoy interacting with people, explaining products, and following up with potential customers.

Key Responsibilities

• Welcome and professionally attend to all walk-in customers and visitors.
• Understand customer requirements for plywood, laminates, doors, windows, modular kitchens, and other interior products.
• Explain product features, benefits, designs, specifications, and pricing to customers.
• Show customers product samples, catalogs, brochures, and displays.
• Generate quotations and coordinate with the relevant sales/technical team when required.
• Maintain a database of customer enquiries and potential leads.
• Regularly follow up with customers through phone calls and WhatsApp.
• Track enquiries from the initial interaction until order confirmation.
• Coordinate with the sales, measurement, design, and installation teams for customer requirements.
• Schedule site visits and measurements whenever required.
• Follow up on pending quotations and prospective orders.
• Maintain proper records of customer interactions, quotations, follow-ups, and order status.
• Build good relationships with customers and ensure a positive showroom experience.
• Identify opportunities to introduce customers to other products from our portfolio.
• Assist in maintaining product displays, catalogs, samples, and the overall presentation of the showroom.
• Handle basic customer queries and coordinate with the concerned team for technical or product-related questions.

Candidate Requirements

• 1-3 years of experience in front office, sales, customer service, showroom sales, or a similar role.
• Experience in building materials, interiors, furniture, plywood, laminates, kitchens, windows, or related industries will be an advantage.
• Excellent communication and interpersonal skills.
• Pleasant, confident, and presentable personality.
• Good Hindi communication skills; basic English communication is preferred.
• Comfortable speaking to customers over the phone and conducting regular follow-ups.
• Basic computer knowledge, including MS Excel, Word, WhatsApp, and email.
• Good organizational skills and attention to detail.
• Should be sales-oriented and proactive, with the ability to convert enquiries into business.
• Ability to maintain long-term relationships with customers.

Key Performance Areas

Performance will primarily be evaluated on:

• Walk-in customers attended
• Leads generated
• Follow-up consistency
• Enquiry-to-order conversion
• Sales generated from showroom enquiries
• Customer satisfaction
• Timely coordination and management of customer enquiries

What We Offer

• Fixed Salary + Performance-Based Incentives
• Training on our complete product portfolio
• Professional and customer-facing work environment
• Growth opportunities within the sales and customer relationship function

Ideal Candidate

The ideal candidate will be well-spoken, confident, friendly, organized, and comfortable with sales. She should be able to make customers feel welcome, understand their requirements, explain products effectively, and consistently follow up until the enquiry is converted into an order.

Perks and benefits

• Health insurance