Store Executive

CenturyPly; Thane; On-site; INR 700,000 - 800,000; Full time

Job summary

CenturyPly is hiring for a Store Executive Design & Customer Experience in Mumbai Arena. You will drive customer engagement, design consultations, and relationships with architects and interior designers, while managing store operations and lead generation to grow business.

The role emphasizes visual merchandising, digital visualization tools, and premium design solutions for residential, commercial, hospitality, and institutional projects.

Qualifications

• Bachelor's degree in interior design, architecture, design, retail management or related discipline.
• Professional qualification in interior design or architecture preferred.

Responsibilities

• Plan and execute customer engagement initiatives, workshops, product showcases, design sessions, and networking events.
• Develop and maintain a monthly store activation calendar to increase visibility and drive walk-ins.
• Build relationships with Architects, Interior Designers, Builders, Contractors, and key influencers in the local market.
• Coordinate with marketing teams for local campaigns, promotions, and lead-generation activities.
• Create a vibrant and engaging store environment that encourages repeat visits and referrals.
• Act as a design advisor for visitors by providing recommendations on laminates, veneers, decorative surfaces, and coordinated material solutions.
• Guide customers in selecting products based on aesthetics, functionality, application areas, and project requirements.
• Conduct design presentations and product demonstrations for architects, designers, and end consumers.
• Showcase material combinations and application possibilities across residential, commercial, hospitality, and institutional projects.
• Promote the usage of digital visualization and design tools available within the store.
• Develop and nurture a strong network of Architects and Interior Designers.
• Conduct regular follow-ups and project tracking with key influencers.
• Identify upcoming projects and generate specification opportunities.
• Position the store as a preferred design destination for the professional design community.
• Organize exclusive engagement programs and knowledge-sharing sessions for AIDs.
• Capture, track, and monitor all walk-ins, inquiries, design consultations, and project leads.
• Maintain an effective lead management process to ensure timely follow-up and closure.
• Work closely with sales teams to improve conversion rates through structured interventions.
• Generate business opportunities through systematic customer follow-ups, relationship management, and project tracking.
• Monitor lead funnel performance and provide actionable insights to improve business outcomes.
• Drive adoption of the store's design visualization and experience tools.
• Demonstrate design combinations, room visualizations, and material applications using digital platforms.
• Encourage visitors to utilize available design technologies for informed decision-making.
• Enhance customer experience through technology-enabled consultation and design support.
• Ensure highest standards of store presentation, hygiene, and operational discipline.
• Maintain product displays, mock-ups, sample libraries, and design zones in excellent condition.
• Ensure timely opening, closing, maintenance, and upkeep of the store.
• Monitor inventory of samples, brochures, marketing collateral, and display materials.
• Ensure compliance with company policies, reporting requirements, and operational processes.
• Prepare and submit periodic reports covering footfalls, leads, conversions, business generated, customer engagement activities, and market feedback.
• Track store performance metrics and recommend corrective actions where required.
• Maintain accurate customer and project databases.

Skills

Interior Design

Architect & Designer RM

Retail Store Mgmt

Customer Experience

Event Planning

Lead Generation

Conversion Mgmt

CRM & Reporting

Presentation Skills

Team Coordination

Solution Selling

Education

Bachelor's Degree in Interior Design/Architecture/Design/Retail Management

Professional qualification in Interior Design or Architecture

Job description

Store Executive Design & Customer Experience for Mumbai Arena

Key Responsibilities

1. Customer Engagement & Footfall Development

• Plan and execute regular customer engagement initiatives, workshops, product showcases, design sessions, and networking events.
• Develop and maintain a monthly store activation calendar to increase visibility and drive walk-ins.
• Build relationships with Architects, Interior Designers, Builders, Contractors, and key influencers in the local market.
• Coordinate with marketing teams for local campaigns, promotions, and lead-generation activities.
• Create a vibrant and engaging store environment that encourages repeat visits and referrals.

2. Design Consultation & Solution Selling

• Act as a design advisor for visitors by providing recommendations on laminates, veneers, decorative surfaces, and coordinated material solutions.
• Guide customers in selecting products based on aesthetics, functionality, application areas, and project requirements.
• Conduct design presentations and product demonstrations for architects, designers, and end consumers.
• Showcase material combinations and application possibilities across residential, commercial, hospitality, and institutional projects.
• Promote the usage of digital visualization and design tools available within the store.

3. Architect & Interior Designer (AID) Relationship Management

• Develop and nurture a strong network of Architects and Interior Designers.
• Conduct regular follow-ups and project tracking with key influencers.
• Identify upcoming projects and generate specification opportunities.
• Position the store as a preferred design destination for the professional design community.
• Organize exclusive engagement programs and knowledge-sharing sessions for AIDs.

4. Lead Management & Business Generation

• Capture, track, and monitor all walk-ins, inquiries, design consultations, and project leads.
• Maintain an effective lead management process to ensure timely follow-up and closure.
• Work closely with sales teams to improve conversion rates through structured interventions.
• Generate business opportunities through systematic customer follow-ups, relationship management, and project tracking.
• Monitor lead funnel performance and provide actionable insights to improve business outcomes.

5. Smart Lab & Experience Center Utilization

• Drive adoption of the store's design visualization and experience tools.
• Demonstrate design combinations, room visualizations, and material applications using digital platforms.
• Encourage visitors to utilize available design technologies for informed decision-making.
• Enhance customer experience through technology-enabled consultation and design support.

6. Store Operations & Visual Excellence

• Ensure highest standards of store presentation, hygiene, and operational discipline.
• Maintain product displays, mock-ups, sample libraries, and design zones in excellent condition.
• Ensure timely opening, closing, maintenance, and upkeep of the store.
• Monitor inventory of samples, brochures, marketing collateral, and display materials.
• Ensure compliance with company policies, reporting requirements, and operational processes.

7. Reporting & Performance Monitoring

• Prepare and submit periodic reports covering footfalls, leads, conversions, business generated, customer engagement activities, and market feedback.
• Track store performance metrics and recommend corrective actions where required.
• Maintain accurate customer and project databases.

Desired Candidate Profile

Educational Qualification

• Bachelor's Degree in Interior Design, Architecture, Design, Retail Management, or related discipline.
• Professional qualification in Interior Design or Architecture preferred.

Experience & Salary Compensation

• 58 years of experience in retail, interior products, decorative surfaces, building materials, furniture, or design-led customer engagement roles.
• Prior experience in laminates, veneers, plywood, furniture fittings, decorative panels, paints, ceramics, or related categories will be preferred.
• Upto 7-8 lakhs PA CTC.

Key Skills

• Interior Design & Material Knowledge
• Architect & Designer Relationship Management
• Retail Store Management
• Customer Experience Management
• Event Planning & Execution
• Lead Generation & Conversion Management
• Business Development
• Presentation & Communication Skills
• Design Consultation
• CRM & Reporting
• Team Coordination
• Solution Selling