Front Office Executive - Pune

Randstad; Pune District; On-site; INR 279,000 - 391,000; Full time

Job summary

Randstad in Pune seeks a Front Office professional to manage reception, billing, and registration while coordinating with insurance providers. Night shift readiness and strong communication are essential for excellent patient service.

This role requires 3–7 years of front office experience, a graduation degree, and the ability to handle multiple tasks across registration, scheduling, and queries.

Qualifications

• 3–7 years of front office experience in hospitality, healthcare, or related fields.
• Full-time graduation holders are eligible.
• Open to night shifts as required.

Responsibilities

• Greet patients appropriately at the front desk.
• Handle registrations, billing, and appointment scheduling.
• Answer queries via online, offline and phone channels.
• Guide patients to appropriate areas and maintain decorum.
• Maintain documentation and records efficiently.
• Coordinate with Insurance companies on queries.
• Report to Clinic Manager on operational concerns.

Skills

Communication skills

Professional demeanor

Front desk patient interaction

Night shift readiness

Education

Graduation

Job description

Position: Front office - OP + ADT + Billing + Insurance + Cash

Qualifications: Full time - Graduation

Background: Hotels / Airline / Insurance / Hotel - Should be open to Night shifts

Years of Experience: 3-7 years

Key Responsibilities:

• Greeting patients appropriately.


• Proficient in communication.


• Presentable, warm & polite.


• Managing all front desk / reception tasks including but not limited to Registration, billing, scheduling appointments.


• Answering patient queries through online, offline, telephonic.


• Guiding patient to appropriate areas.


• Ensuring effective / proactive communication with patients.


• Inter departmental coordination.


• Crowd management.


• Requisite maintenance of documentation & records.


• Handling insurance related queries of patients & coordination with Insurance company.


• Reporting to the Clinic Manager for all functional and Operational concerns.