Front Office Executive - Alibaug Location

Miros Hotels & Resorts; Alibag; On-site; INR 201,000 - 335,000; Full time

Job summary

Miros Hotels & Resorts in Alibag, Maharashtra, is seeking a Front Desk Executive to welcome guests and manage the reception with professionalism.

The role covers reservations, billing queries, and coordination with housekeeping to ensure room readiness, while upholding hotel safety standards.

Qualifications

• Guest-focused hospitality service
• Strong communication and organization
• Proactive problem solving

Responsibilities

• Guest Reception: Greet and welcome all guests and visitors, ensuring a smooth check-in and check-out process.
• Reservation Management: Manage reservations and room allocations using our property management systems.
• Customer Service: Address guest inquiries, provide information about the property, amenities, and services, and resolve any guest issues promptly.
• Administrative Tasks: Handle calls, emails, and front desk correspondence. Maintain accurate guest records and reports.
• Billing and Payments: Process guest payments, handle billing queries, and ensure the accuracy of transactions.
• Team Collaboration: Work closely with the housekeeping and maintenance teams to coordinate guest needs and room readiness.
• Security and Safety: Ensure the safety and security of guests by following established protocols

Job description

Your Key Responsibilities:

1. Guest Reception: Greet and welcome all guests and visitors, ensuring a smooth check-in and check-out process.
2. Reservation Management: Manage reservations and room allocations using our property management systems.
3. Customer Service: Address guest inquiries, provide information about the property, amenities, and services, and resolve any guest issues promptly.
4. Administrative Tasks: Handle calls, emails, and front desk correspondence. Maintain accurate guest records and reports.
5. Billing and Payments: Process guest payments, handle billing queries, and ensure the accuracy of transactions.
6. Team Collaboration: Work closely with the housekeeping and maintenance teams to coordinate guest needs and room readiness.
7. Security and Safety: Ensure the safety and security of guests by following established protocols