Front Office Assistant

Hotel Green Castle

Delhi

On-site

INR 201,000 - 246,000

Full time

3 days ago

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Benefits offered by this job

Flexible schedule

Internet reimbursement

Paid time off

Job summary

Hotel Green Castle in Delhi, India seeks a front desk associate to manage guest check-ins/outs, handle reservations, and provide local guidance. The role emphasizes excellent communication, accuracy in billing, and teamwork with housekeeping and maintenance.

Proficiency with PMS systems and the ability to stay calm under pressure are essential. This in-person role offers a monthly salary with benefits and growth opportunities within the hotel.

Qualifications

Clear verbal communication and active listening.
Proficiency in hotel property management systems (PMS).
Patience, composure, and problem-solving abilities under pressure.

Responsibilities

Guest services: Welcome guests, process check-ins and check-outs, issue room keys, and provide local area guidance.
Reservations & Billing: Handle booking requests, modify schedules, create guest folios, and collect payments.
Department Coordination: Liaise with housekeeping for room cleaning statuses and maintenance for urgent repairs.
Problem Resolution: Address complaints professionally and ensure overall guest satisfaction.

Skills

Verbal communication

PMS proficiency

Problem solving under pressure

Tools

PMS

Job description

Core Responsibilities

Guest Services: Welcome guests, process check-ins and check-outs, issue room keys, and provide local area guidance.
Reservations & Billing: Handle booking requests, modify schedules, create guest folios, and collect payments.
Department Coordination: Liaise with housekeeping for room cleaning statuses and maintenance for urgent repairs.
Problem Resolution: Address complaints professionally and ensure overall guest satisfaction.

Essential Skills