Front Office Executive

Pema Wellness Retreat; Visakhapatnam; On-site; INR 350,000 - 520,000; Full time

Job summary

Pema Wellness Retreat in Visakhapatnam is seeking a Front Office Executive to lead guest services, manage check-ins/outs, reservations and VIP handling, coordinating with Housekeeping to ensure a seamless experience.

The ideal candidate has hospitality/ tourism education, 2+ years in front office, strong customer service and English skills, and a professional demeanor suitable for a luxury setting.

Qualifications

• Bachelor’s Degree in Hospitality Management or tourism management.
• Minimum 2 years of Front Office or Guest Services experience in premium hospitality.
• Strong customer service mindset and excellent communication skills.
• Professional appearance and polite language with guests and staff.
• Willingness to relocate to Visakhapatnam is a plus.

Responsibilities

• Welcome guests during check-in and offer a fond farewell at checkout.
• Handle guest complaints and concerns efficiently and promptly.
• Oversee VIP guests, arrivals and departures.
• Coordinate front desk duties in a busy hospitality environment.
• Provide information about the resort and city.
• Maintain up-to-date room occupancy information.
• Coordinate with housekeeping to clear rooms.
• Perform basic cashier activities as required.
• Ensure smooth check-in/check-out without delays.
• Give proper handovers to the next shift.
• Adhere to hotel rules and grooming standards.
• Strong English verbal and written communication required.
• Handle reservations and guest requests with a positive attitude.

Skills

Front desk operations

Guest relations

Customer service

MS Office

Communication skills

Education

Bachelor's Degree in Hospitality Management or Tourism Management

Tools

MS Office

Job description

We are looking for a professional and guest-focused Front Office Executive to join our luxury wellness hospitality team in Visakhapatnam. The position will be responsible for managing front office operations, guest check-in and check-out, room allocation, reservations, VIP guest handling, guest relations, complaint resolution and coordination with Housekeeping and other departments to ensure a seamless guest experience

Duties & Responsibilities

• Welcome guests during check-in and giving a fond farewell to guest while checkout.
• Handling guest complaints and concerns in an efficient and timely manner.
• Overseeing VIP guests, arrivals and departures.
• Coordinating and multi-tasking job duties in a busy environment.
• Should possess detailed information about the resort and city
• Detailed information regarding arrivals and room requirements.
• Have up to date information on daily room occupancy
• Providing excellent customer service as per hotel standards.
• Greeting guests as they enter and exit the hotel.
• Providing information regarding the Hotel, town attractions, activities etc.
• Check on VIP reservations, complete their pre-registration formalities.
• Allocate rooms to all arriving guests.
• Maintain up-to date information on room rates, current promotions, offers and packages
• Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
• Co-ordinate with housekeeping for clearing of rooms.
• Collect Guest feedback during guest departure along with his likes and dislikes.
• Perform basic cashier activities as and when required.
• Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
• Give proper and complete handover to the next shift
• Should be able to handle all guests without bias or prejudice.
• Follow the house rules and policies laid down by the management.
• Adhere to strict staff grooming and hygiene standards.
• Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
• Good command of the English language is essential, both written and verbal
• Must possess strong organization time management skills, attention to detail.
• Must be guest service focused and a team player.
• Positive attitude and outgoing personality is essential.
• Must be able to work shifts - days, evenings, weekends and holidays.
• Basic knowledge in wellness is required but not mandatory.
• Escort guests / visitors for property tour when required.
• Knowledge in MS office is required.
• Able to attend phone calls and deliver proper information to guests.
• Ability to understand and carry out oral and written instructions and request clarification when needed.
• Strong interpersonal and organizational skills.

Desired Candidate Profile:

• Bachelor’s Degree in Hospitality Management or tourism management field.
• Minimum 2 years of relevant experience in Front Office, Guest Relations or Guest Services in a reputed hotel, resort or premium hospitality environment.
• Should have customer service drive with outstanding communication and active listening skills.
• Behavior and personal appearance will always be geared to the objective of being an example to all other staff within the resort.
• Should strive to use a polite language and well-groomed behavior in relation with the resort guests, colleagues and staff.
• Strong sense of responsibility and a professional presentation
• Should be flexible and adaptable to different changes and have good decision making skills.
• Experience in luxury hospitality, wellness resorts or premium guest-service environments will be an added advantage.
• Candidates willing to relocate to Visakhapatnam may apply.