Front Office Supervisor

Svenska Design Hotels; Kakinada; On-site; INR 240,000 - 360,000; Full time

Job summary

A European hotel chain in Kakinada is seeking a Front Office Executive to manage guest experiences and supervise the front office team. The ideal candidate has a minimum of 5 years in hotel front office roles, with proficiency in English. Responsibilities include guest engagement, team leadership, and operational excellence. This position offers a salary range of Rs. 2.40 to Rs. 3.60 lakhs per annum.

Qualifications

• Minimum 5 years of front office experience in hotels essential.
• Proficiency in English is essential; Telugu is desirable.

Responsibilities

• Greet and welcome guests, ensuring satisfaction.
• Supervise and mentor the front office team.
• Manage guest check-ins, check-outs, and reservations.
• Excellent communication to engage with diverse clientele.
• Uphold high standards of service.
• Drive upselling and cross-selling opportunities.
• Conduct training sessions for team members.

Skills

Guest engagement

Team leadership

Operational excellence

Excellent English communication

Hospitality expertise

Revenue optimisation

Training and development

Education

Hospitality degree/diploma

Job description

Position: Front Office Executive / Senior Associate / Supervisor / Duty Manager

Company: Svenska Design Hotels, a European chain of boutique hotels from Sweden

Location: 5‑star Luxury Hotel in Kakinada, Andhra Pradesh

Salary: Rs. 2.40 to Rs. 3.60 lakhs per annum

Experience: Min. 5 years front office experience in hotels essential

Language Skills: Proficiency in English (essential) and Telugu (desirable)

Responsibilities

• Guest Engagement: Greet and welcome guests with warmth and professionalism, providing personalised assistance throughout their stay, ensuring utmost satisfaction.
• Team Leadership: Supervise and mentor the front office team, fostering a collaborative and service‑oriented environment.
• Operational Excellence: Manage guest check‑ins, check‑outs, and reservations efficiently, ensuring seamless processes. Handle guest concerns promptly and effectively.
• Communication: Demonstrate excellent English communication skills to engage with diverse clientele, responding to inquiries and providing accurate information.
• Hospitality Expertise: Utilise your hospitality degree/diploma to uphold high standards of service, ensuring every guest encounters the unique essence of Svenska Design Hotels.
• Revenue Optimisation: Collaborate with the sales and marketing teams to drive upselling and cross‑selling opportunities, contributing to the hotel's financial success.
• Training and Development: Conduct training sessions to enhance team members' skills, ensuring consistent service excellence.

Apply to [e-mail] with your resume and current/expected compensation.