Front Office Receptionist

Pandit Resorts; Shahapur; On-site; INR 320,000 - 420,000; Full time

Benefits offered by this job

Provident fund

Job summary

Pandit Resorts is seeking an experienced Receptionist / Front Office Executive to manage the resort's front desk and provide excellent guest service at our Vashind, Maharashtra location. The role includes check-in/check-out, reservations, enquiries, and billing coordination.

The candidate should have 3-4 years of front-office experience in hospitality, with strong English/Hindi/Marathi communication skills, and be willing to work rotational night shifts.

Qualifications

• 3-4 years of hotel/resort front-office experience.
• Proficient in English, Hindi and Marathi for guest communication.
• Good verbal and written communication and strong customer-handling skills.
• Willing to work rotational night shifts at Vashind.

Responsibilities

• Welcome guests and manage check-in/check-out in a courteous manner.
• Handle reservations, cancellations, modifications and inquiries.
• Coordinate with housekeeping, restaurant, maintenance for guest needs.
• Coordinate billing and payments with the respective department.
• Maintain guest records, arrivals, departures, and requests.
• Ensure smooth handover between shifts and maintain a welcoming front desk.

Skills

Front desk operations

Customer service

Communication

Problem solving

English communication

Hindi communication

Marathi communication

Tools

Front-office software

Job description

Job Summary

We are looking for an experienced and customer-focused Receptionist / Front Office Executive to manage the resort's front desk and provide excellent guest service. The candidate will be responsible for guest check-in and check-out, reservations, enquiries, billing coordination, and assisting guests throughout their stay.

Key Responsibilities

• Welcome and greet guests in a professional and courteous manner.
• Handle guest check-in and check-out procedures efficiently.
• Manage room reservations, cancellations, modifications, and booking enquiries.
• Provide information about resort facilities, room types, packages, and services.
• Handle guest requests, queries, and complaints professionally.
• Coordinate with housekeeping, restaurant, maintenance, and other departments for guest requirements.
• Maintain accurate guest record and booking information.
• Handle front-desk calls and other guest communications.
• Coordinate billing and payment-related activities with the concerned department.
• Maintain proper records of daily arrivals, departures, bookings, and guest requests.Ensure smooth handover between shifts.
• Maintain a professional and welcoming front-office environment.

Candidate Profile

• Experienced in hotel/resort front office or reception operations.
• Pleasant, confident, and professional when interacting with guests.
• Excellent in communication and customer-service skills.
• Patient and capable of handling guest complaints or difficult situations professionally.
• Well-organized and attentive to detail.
• Comfortable working independently as well as with a team.
• Flexible to work in rotational shifts, including night shifts.

Candidate Requirements

• 3-4 years of relevant experience in hotel/resort reception or front-office operations.
• Prior experience in the hospitality industry is preferred.
• Good verbal and written communication skills.
• Proficiency in English, Hindi, and Marathi is preferred/required for effective guest communication.
• Basic computer knowledge and familiarity with front-office/ reservation systems.
• Good customer-handling and problem-solving skills.
• Candidates must be willing to work rotational shifts, including night shifts.
• Candidates should be willing to work full-time from the Vashind location.

Male and Female candidates are welcome.

Job Type: Full-Time | On-Site | Rotational Shifts | Night Shift Included | Vashind, Maharashtra

Perks and benefits

• Provident fund