Resort Manager

Lodha; Thane; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Vedvana Wellness in Thane-Dombivali is seeking an experienced Resort Manager to oversee the overall operations, guest experience, and business performance of the wellness resort. You will manage Front Office, Housekeeping, Ayurveda, Therapies, F&B, Guest Relations, and Maintenance to ensure premium service.

The role demands strong leadership, operational expertise, and a customer-centric approach to deliver premium wellness and hospitality experiences for guests.

Qualifications

• Strong leadership and team management experience in resort/hospitality settings.
• Excellent communication and guest-relations skills.
• Proven ability to manage multiple departments (Front Office, Housekeeping, Ayurveda, Therapies, F&B, Guest Relations, Maintenance).
• Experience in wellness or luxury hospitality environments preferred.

Responsibilities

• Oversee daily resort operations across all departments.
• Maintain high hospitality standards and guest services; ensure SOPs and wellness protocols are followed.
• Monitor occupancy, room readiness, guest flow, and service delivery.
• Lead team briefings, training, and performance reviews; ensure grooming and professional conduct.

Skills

Leadership

Communication

Guest handling

Operational planning

Decision making

Organizational skills

Grooming/presentation

Wellness hospitality

Education

Bachelor's Degree / MBA / Hotel Management

Job description

Job Title: Resort Manager

Department: Operations / Hospitality

Reports To: Director Industry: Wellness Resort / Hospitality / Healthcare Location: Thane-Dombivali Link Road

Job Summary:

Vedvana Wellness is seeking an experienced and dynamic Resort Manager responsible for overseeing the overall operations, guest experience, team management, and business performance of the wellness resort. The candidate will ensure smooth day-to-day functioning across departments including Front Office, Housekeeping, Ayurveda, Therapies, F&B, Guest Relations, and Maintenance while maintaining high hospitality and wellness service standards. The role requires strong leadership, operational expertise, guest-handling abilities, and a customer-centric approach to create a premium wellness and hospitality experience for guests. The ideal candidate should possess excellent communication skills, team management capabilities, operational understanding, and experience in hospitality or wellness resort management.

Key Responsibilities:

OPERATIONS MANAGEMENT

• Oversee daily resort operations and ensure smooth coordination between all departments.
• Maintain high standards of hospitality, guest services, cleanliness, and operational efficiency.
• Ensure proper implementation of SOPs, wellness protocols, and service standards.
• Monitor occupancy, guest flow, room readiness, and overall resort functionality.
• Coordinate with department heads to ensure seamless service delivery.

GUEST EXPERIENCE & RELATIONS

• Ensure exceptional guest experience from arrival to departure.
• Handle guest feedback, complaints, and escalations professionally and efficiently.
• Maintain personalized guest engagement and relationship-building.
• Ensure wellness guests receive proper guidance and support during their stay.
• Monitor guest satisfaction levels and implement improvement initiatives.

TEAM MANAGEMENT & COORDINATION

• Supervise and manage:
• Front Office Team
• Housekeeping Team
• Guest Relations Team
• Operations & Support Staff
• Conduct regular team briefings, training, and performance reviews.
• Ensure staff grooming, discipline, attendance, and professional conduct.
• Foster a positive and service-oriented work culture.

BUSINESS & REVENUE MANAGEMENT

• Support revenue growth through operational excellence and guest retention.
• Coordinate with sales and marketing teams for resort promotions, wellness retreats, and corporate bookings.
• Monitor operational costs and ensure budget control.
• Assist management in achieving occupancy and revenue targets.
• Identify opportunities for improving profitability and guest experience.

WELLNESS & HOSPITALITY COORDINATION

• Coordinate with Ayurveda doctors, therapists, and wellness teams for smooth guest treatment scheduling.
• Ensure wellness programs and therapies are delivered as per standards.
• Maintain a calm, healing, and premium wellness environment across the property.
• Support execution of wellness retreats, workshops, and special events.

ADMINISTRATION & COMPLIANCE

• Ensure compliance with operational policies, hygiene standards, and safety protocols.
• Maintain vendor coordination and facility upkeep.
• Prepare operational reports and share updates with management.
• Ensure all departments maintain proper documentation and reporting systems.

Required Skills:

• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Guest handling and hospitality management expertise
• Operational planning and coordination skills
• Problem-solving and decision-making abilities
• Strong organizational and multitasking capability
• Professional grooming and presentation skills
• Understanding of wellness hospitality and luxury guest servicing

Preferred Experience:

• 15+ years & above experience in:
• Resort Operations
• Hospitality Management
• Wellness Resort Management
• Hotel Operations
• Guest Relations
• Experience in wellness, luxury hospitality, or healthcare hospitality preferred.
• Prior experience handling multidisciplinary operational teams will be an added advantage.

Educational Qualification:

• Bachelors Degree / MBA / Hotel Management preferred OR
• Relevant experience in hospitality and resort operations management.

Additional Requirements:

• Ability to work in a wellness-centre environment
• Flexible with operational schedules and guest requirements
• Customer-centric and service-oriented mindset
• Strong attention to detail and operational discipline