Front Office Executive

Hotel Lake View; Hyderabad; On-site; INR 250,000 - 380,000; Full time

Benefits offered by this job

Competitive salary based on experience

Complimentary meals during duty hours

Staff accommodation if required

Performance-based incentives

Job summary

A premium hotel property in Hyderabad is seeking a Front Office Executive to manage guest check-ins and ensure smooth front desk operations. The ideal candidate will have a Bachelor's or Diploma in Hotel Management and 1–3 years of experience, along with excellent communication skills in English, Hindi, and Telugu. This position includes responsibilities like coordinating with various departments and maintaining high standards of guest service.

Qualifications

• Minimum 1–3 years of experience in front office or guest relations.
• Strong ability to handle inquiries and complaints.
• Proficient in communication in English, Hindi, and Telugu.
• Excellent communication skills in English, Hindi, and Telugu.
• Good grooming, interpersonal, and problem-solving skills.

Responsibilities

• Manage guest check-ins and check-outs efficiently.
• Coordinate with OTA platforms and update room availability.
• Communicate with housekeeping and kitchen teams.

Skills

Excellent communication skills in English

Knowledge of hotel software (IDS, Cloud PMS, or equivalent)

Good grooming

Interpersonal skills

Problem-solving skills

Education

Bachelor’s degree / Diploma in Hotel Management

Tools

IDS

Cloud PMS

Job description

Location: Hotel Lake View (A Unit of Hotel Stay Blessed)

Employment Type: Full-Time | Onsite

About the Property

Hotel Lake View, a premium property under the Stay Blessed Group, offers modern accommodation and hospitality services near Hyderabad International Airport. The hotel is known for its professional service, guest comfort, and operational excellence.

Role Overview

The Front Office Executive will be responsible for managing guest check-in/check-out, maintaining front desk operations, ensuring smooth coordination with all departments, and delivering exceptional guest experiences.

Key Responsibilities

• Welcome and greet guests professionally upon arrival.
• Manage guest check-ins and check-outs efficiently.
• Handle guest inquiries, complaints, and requests promptly.

Reservation Management

• Coordinate with OTA platforms and direct bookings.
• Update room availability and pricing in coordination with the Operations Manager.
• Maintain accurate guest records and reservation data.

Front Office Operations

• Handle phone calls, emails, and guest correspondence.
• Maintain cash and billing records; manage payment settlements.
• Ensure proper night audit and daily report closure.

Coordination

• Communicate with housekeeping and kitchen teams regarding guest requirements.
• Liaise with accounts for billing and payment reconciliations.
• Maintain a high standard of hospitality and service.
• Build positive guest relations and encourage feedback for improvement.

Compliance & Standards

• Ensure adherence to company SOPs and hotel policies.
• Maintain the cleanliness and presentation of the front desk area.

Required Skills & Qualifications

• Bachelor’s degree / Diploma in Hotel Management preferred.
• Minimum 1–3 years of experience in front office or guest relations (hospitality industry preferred).
• Knowledge of hotel software (IDS, Cloud PMS, or equivalent).
• Excellent communication skills in English, Hindi, and Telugu prefer.
• Good grooming, interpersonal, and problem-solving skills.

Reporting To

Operations Manager / General Supervisor – Hotel Lake View ( A Unit Of Hotel Stay Blessed )

Work Schedule

• Rotational Shifts (Morning / Evening / Night)
• 6-day work week

Salary & Benefits

• Competitive salary based on experience.
• Complimentary meals during duty hours.
• Staff accommodation (if required).
• Performance-based incentives.

Application Process

Interested professionals may share their updated resume at:

Email: [e-mail]

Contact: [phone]