Front Office Executive

Sribalajihospital; Chennai District; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

Direct walk-ins

Hospital frontline exposure

Job summary

Balaji Hospital Pvt ltd in Guindy, Chennai is seeking a Front Office Executive with a minimum of 1 year experience. The role requires an MBA or any PG degree and rotational shift timing.

Responsibilities include reception of patients and visitors, addressing queries, managing OPDs, admissions, coordinating with nursing and ward staff, and handling discharge processes. The position involves interacting with patients, updating ward allocations, and guiding patients through insurance eligibility

Qualifications

• MBA or PG degree required.
• Min 1 year of experience in any domain.

Responsibilities

• Receive patients, attenders and visitors with care and concern.
• Address patient queries and concerns.
• Manage OPDs effectively and ensure consultation rooms are available at allocated OPD times.
• Assist in admission procedures after advice from consultant/casualty.
• Coordinate with nursing and ward staff regarding room readiness and admissions.
• Upgrade room category with authorization if requested by patient when rooms are unavailable.
• Issue and collect visitor/attendant passes during admission and discharge checks.
• Update ward allocation and communicate final settlement after discharge.
• Receive reports from lab and radiology and hand over to patients with acknowledgement.
• Explain insurance coverage and eligibility for ward admissions.
• Carry out any other duties assigned by management.

Education

MBA or any PG Degree

Job description

Job Role - Front Office Executive
Job Location - Guindy, Chennai
Experience - Min 1 year Experience (any domain)
Education - MBA or any PG Degree
Duty Timing - Rotational Shifts

Job Description

• To receive patients, Attenders, visitors etc into the hospital with care and concern
• Addressing the patient's queries and concerns.
• To manage OPDs effectively and also to make sure the consultation rooms are available in the allocated OPD time
• Admission procedures are carried out once the patient is advised for admission from the consultant/casualty
• Inform the concern nursing departments during any admission and enquire about the room readiness to receive the patient at the ward
• In case of non-availability of rooms requested by the patient, upgrade for the higher categories of rooms with proper authorization
• Visitor and attendant pass is issued to the patient attender at the time of admission and the same is collected back at wards & cross checked before discharge.
• Updating the ward allocation file.
• Inform the nursing department after the final settlement of the bill at the time of discharge of the patient.
• Receiving the reports from the lab & Radiology and handing over the same to the patient after obtaining the acknowledgment in the report dispatch register.
• Explain the expenses covered under insurance and their eligibility to admit to appropriate wards.
• Any other responsibility assigned by the management is to be carried out.

Direct walkin
Balaji Hospital Pvt ltd
No: 1,lawyer Jaganathan Street, Guindy, Chennai - 32
Ph no : [phone]