Front Office Executive

KJK Hospital; Thiruvananthapuram; On-site; INR 180,000 - 300,000; Full time

Job summary

KJK Hospital invites applications from experienced Front Office Executives to join our team in Thiruvananthapuram. The ideal candidate will have excellent communication skills, a professional demeanor, and the ability to manage front desk operations while ensuring a positive experience for patients and visitors.

Responsibilities include greeting patients, handling registrations and enquiries, coordinating with doctors and nursing staff, maintaining records in the hospital management system, and

Qualifications

• Minimum 2 years of experience in front office or reception operations.
• Previous experience in a hospital or healthcare setting is preferred.
• Graduate in any discipline preferred.
• Good verbal and written communication skills.
• Proficiency in MS Office and basic computer applications.
• Strong interpersonal skills and a patient-friendly approach.
• Ability to multitask and work efficiently in a busy hospital environment.

Responsibilities

• Welcome and assist patients, visitors, and attendants in a professional and courteous manner.
• Manage patient registrations, appointments, and enquiries.
• Handle incoming phone calls and provide accurate information about hospital services.
• Coordinate with doctors, nurses, and other departments to ensure smooth patient flow.
• Maintain patient records and update information in the hospital management system.
• Assist patients with admission, discharge, and billing-related enquiries.
• Address patient concerns and ensure timely coordination with the relevant departments.
• Maintain a clean, organised, and professional reception area.

Skills

Communication skills

Professional attitude

Front office management

Patient-focused approach

Multitasking

Education

Graduate in any discipline

Tools

MS Office

Job description

Front Office Executive

KJK Hospital is inviting applications from experienced Front Office Executives to join our team. The ideal candidate should have excellent communication skills, a professional attitude, and the ability to manage front office operations efficiently while ensuring a positive experience for patients and visitors.

Key Responsibilities

• Welcome and assist patients, visitors, and attendants in a professional and courteous manner.
• Manage patient registrations, appointments, and enquiries.
• Handle incoming phone calls and provide accurate information about hospital services.
• Coordinate with doctors, nurses, and other departments to ensure smooth patient flow.
• Maintain patient records and update information in the hospital management system.
• Assist patients with admission, discharge, and billing-related enquiries.
• Address patient concerns and ensure timely coordination with the relevant departments.
• Maintain a clean, organised, and professional reception area.

Qualifications Experience

• Minimum 2 years of experience in front office or reception operations.
• Previous experience in a hospital or healthcare setting is preferred.
• Graduate in any discipline preferred.
• Good verbal and written communication skills.
• Proficiency in MS Office and basic computer applications.
• Strong interpersonal skills and a patient-friendly approach.
• Ability to multitask and work efficiently in a busy hospital environment.