Front Office Executive

Life Force Homeopathy; Mumbai; On-site; INR 279,000 - 335,000; Full time

Benefits offered by this job

Paid leaves

Festival holidays

Incentives based on performance

Job summary

Life Force Homeopathy in Mumbai seeks a Front Office Executive to manage patient interactions, front desk operations, and admin duties with professionalism and a customer-centric approach.

You will greet patients, address inquiries, schedule appointments, and support clinic operations while maintaining a welcoming environment. Prior healthcare exposure is a plus and incentives may be offered based on performance.

Qualifications

• Excellent English communication skills, verbal and written.
• Professional, presentable demeanor with strong people skills.
• Customer-focused attitude with effective query handling.
• Willingness to learn, flexible, positive attitude.
• Ability to multitask, work under pressure, and work independently.
• Proficiency in basic computer applications and admin tasks.
• Experience in healthcare is preferred.

Responsibilities

• Greet and assist patients at the front desk with a welcoming environment.
• Address patient queries and provide effective solutions.
• Maintain customer relations and ensure a smooth patient experience.
• Handle complaints professionally per company policy.
• Manage front desk operations, scheduling, and documentation.
• Demonstrate sales acumen to support business growth and targets.
• Coordinate with doctors and team members to ensure clinic operations.

Skills

English communication

Interpersonal skills

Customer focus

Multitasking

Computer literacy

Healthcare experience

Tools

Basic computer tools

Job description

We are looking for a dynamic, presentable, and customer-oriented Front Office Executive (FOE) to manage patient interactions, front desk operations, and administrative responsibilities efficiently. The ideal candidate should have excellent communication skills, a customer-centric approach, and the ability to handle patient queries and concerns professionally while ensuring a smooth and welcoming experience.

2. Key Responsibilities

• Greet, register, and assist patients while maintaining a welcoming and professional environment.
• Address patient queries and provide effective solutions.
• Maintain excellent customer relations and ensure seamless patient experience.
• Handle customer complaints professionally in accordance with company policies.
• Manage front desk operations, appointment scheduling, documentation, and other administrative tasks.
• Demonstrate sales acumen to support business growth and achieve predefined targets.
• Adapt quickly to new responsibilities and work independently when required.
• Coordinate with doctors and other team members to ensure smooth clinic operations.

3. What You'll Need

• Excellent English communication skills, both verbal and written.
• A professional and presentable personality with strong interpersonal skills.
• A customer-focused attitude and ability to handle queries effectively.
• Flexibility, a positive attitude, and willingness to learn.
• Ability to multitask, work under pressure, and handle responsibilities independently.
• Proficiency in basic computer applications and administrative tasks.
• Prior experience in the healthcare sector is preferred.

4. What We Offer

• Paid leaves.
• Festival holidays.
• Incentive opportunities based on applicable performance criteria.

5. Salary Range

₹25,000-₹30,000 per month + incentives, depending on experience, skills, and interview performance.

• Minimum 3 years of experience in front desk or front office operations.
• Experience in the healthcare sector, particularly in clinics or hospitals, will be an added advantage.