Front Office Executive (FOE)

Life Force; India; Remote; INR 201,000 - 335,000; Full time

Job summary

Life Force Homeopathy clinics are seeking a dynamic Front Office Executive to welcome patients, manage front desk operations, and handle appointments with professionalism. You will respond to patient queries, coordinate with clinicians, and maintain a smooth, customer-centric reception experience.

We value excellent English communication, presentable appearance, and the ability to multitask under pressure. Prior healthcare front desk experience is preferred, and candidates residing in Mumbai,

Qualifications

• Excellent English communication skills, both verbal and written.

Responsibilities

• Greet, register, and assist patients while maintaining a welcoming and professional environment.
• Address patient queries and provide effective solutions.
• Maintain excellent customer relations and ensure seamless patient experience.
• Handle customer complaints professionally in accordance with company policies.
• Manage front desk operations, appointment scheduling, documentation, and other administrative tasks.
• Demonstrate sales acumen to support business growth and achieve predefined targets.
• Adapt quickly to new responsibilities and work independently when required.
• Coordinate with doctors and other team members to ensure smooth clinic operations.

Skills

Communication skills

Presentable

Customer focus

Multitasking

Basic computer skills

Tools

MS Office

Job description

Front Office Executive responsible for welcoming patients, managing front desk operations, handling appointments and patient queries, and ensuring a smooth, professional, and welcoming experience at Life Force Homeopathy clinics.

We are looking for a dynamic, presentable, and customer-oriented Front Office Executive (FOE) to manage patient interactions, front desk operations, and administrative responsibilities efficiently. The ideal candidate should have excellent communication skills, a customer-centric approach, and the ability to handle patient queries and concerns professionally while ensuring a smooth and welcoming experience.

Key responsibilities

• Greet, register, and assist patients while maintaining a welcoming and professional environment.
• Address patient queries and provide effective solutions.
• Maintain excellent customer relations and ensure seamless patient experience.
• Handle customer complaints professionally in accordance with company policies.
• Manage front desk operations, appointment scheduling, documentation, and other administrative tasks.
• Demonstrate sales acumen to support business growth and achieve predefined targets.
• Adapt quickly to new responsibilities and work independently when required.
• Coordinate with doctors and other team members to ensure smooth clinic operations.

What you'll need

• Excellent English communication skills, both verbal and written.
• A professional and presentable personality with strong interpersonal skills.
• A customer-focused attitude and ability to handle queries effectively.
• Flexibility, a positive attitude, and willingness to learn.
• Ability to multitask, work under pressure, and handle responsibilities independently.
• Proficiency in basic computer applications and administrative tasks.
• Prior experience in the healthcare sector is preferred.
• Minimum 3 years of experience in front desk or front office operations.
• Experience in the healthcare sector, particularly in clinics or hospitals, will be an added advantage.

Location

We do not offer Work From Home. Only candidates residing in Mumbai, Pune, or Bengaluru should apply.