Front office executive

Nextenti Tech Private Limited; Kanchipuram; On-site; INR 167,000 - 257,000; Full time

Benefits offered by this job

Leave encashment

PF

ESI

Job summary

GEM Hospital is seeking a Front Office Executive to greet patients and manage reception, registrations, and appointments. You will coordinate with doctors and nursing staff to ensure smooth patient flow and accurate record-keeping.

The role requires excellent communication, multitasking, and a customer-service mindset in a hospital environment. Responsibilities include handling inquiries, assisting in admissions and discharges, and supporting billing questions while maintaining confidentiality

Qualifications

• Experience in front office or hospital admin is preferred.
• Strong communication and interpersonal skills required.
• Proficiency with basic computer systems and hospital software.

Responsibilities

• Greet patients and visitors and provide information about services.
• Handle patient registration and appointments, maintain records.
• Answer calls, coordinate with doctors and staff for smooth operations.
• Assist in admission, discharge, and billing-related queries.
• Ensure reception area is orderly and maintains confidentiality.

Skills

Customer Service

Multitasking Abilities

Problem Solving

Computer Literacy

Communication Skills

Time Management

Attention to Detail

Organizational Skills

Education

Any degree

Job description

Job Description

The Front Office Executive serves as the first point of contact for patients, visitors, and guests at GEM Hospital. This role involves managing the reception area, handling patient enquiries, coordinating appointments, and ensuring a welcoming and professional environment that reflects the hospital’s service standards.

Duties and Responsibilities

Patient Interaction & Reception

• Greet and assist patients, visitors, and attendants politely.
• Provide information about hospital services, departments, and doctors.

Appointments & Registration

• Handle patient registration and maintain accurate records in HIMS.
• Manage doctor appointments and confirm schedules.

Communication Management

• Attend phone calls, respond to inquiries, and transfer calls appropriately.
• Coordinate with doctors, nurses, PRO, and other administrative staff for smooth communication.

Admission & Discharge Support

• Guide patients through admission and discharge processes.
• Ensure necessary documents are collected and updated.

Billing & Cash Handling

• Assist in billing-related queries.
• Handle cash/receipts and reconcile transactions.

Customer Service & Issue Resolution

• Address patient concerns with empathy and escalated unresolved issues to the Manager.

General Administration

• Maintain cleanliness and orderliness of reception and waiting areas.
• Ensure compliance with hospital policies and confidentiality norms.

Experience : 1-5 years of experience

Shift timing: Rotational shift

Interested candidate call 8754464010

Google Map Location

URL: https://maps.app.goo.gl/A9A3bXwLaMrsDad56

Location

PERUNGUDI, Kanchipuram, Tamil Nadu, India 600096

Qualification

any degree

Department

Front Office

Skills

• Customer Service
• Multitasking Abilities
• Problem Solving
• Computer Literacy
• Communication Skills
• Time Management
• Attention to Detail
• Organizational Skills

Other Facilities Provided

• Leave encashment, PF, ESI