Front Office Executive

Bondada; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Bondada is seeking a Front Office Executive for Hyderabad with 2–3 years of experience. The role focuses on greeting guests, handling front desk operations, inquiries, and maintaining strong guest relations and client handling.

You will coordinate with internal teams, manage records, and deliver high-quality customer service. The ideal candidate will have excellent communication skills, a pleasant personality, and the ability to stay calm under pressure while providing accurate information and

Qualifications

• 2–3 years of relevant experience in front office, guest relations, hospitality, customer service, or a similar role.
• Excellent verbal and written communication skills.
• Strong knowledge of guest relations and customer service.
• Good experience in client handling and relationship management.
• Pleasant personality with a professional and positive attitude.
• Strong interpersonal and problem-solving skills.
• Ability to remain calm and professional while handling difficult situations.
• Good organizational and multitasking abilities.
• Proficiency in MS Office and basic computer applications.
• Ability to work effectively as part of a team.

Responsibilities

• Welcome and greet guests and clients in a professional and courteous manner.
• Handle front office operations, including guest check-in, check-out, inquiries, and requests.
• Build and maintain positive relationships with guests and clients.
• Address guest concerns, feedback, and complaints promptly and professionally.
• Communicate effectively with guests, clients, and internal departments.
• Coordinate with relevant teams to ensure smooth and efficient guest services.
• Maintain accurate guest records and front office documentation.
• Handle telephone calls, emails, and other guest/client communications.
• Provide accurate information about services, facilities, policies, and procedures.
• Ensure a high standard of customer service and guest satisfaction.
• Assist in resolving client-related issues and follow up to ensure satisfactory resolution.
• Maintain a professional appearance and a welcoming front office environment.

Skills

Experience

Verbal communication

Written communication

Guest relations

Customer service

Client handling

Teamwork

Multitasking

Organizational skills

MS Office

Problem solving

Tools

MS Office

Basic computer applications

Job description

Role Category: Front Office Executive - TG

Role Overview:

We are looking for a professional, confident, and customer-focused Front Office Executive with 2–3 years of experience. The ideal candidate should have excellent communication skills, a pleasant personality, and strong knowledge of guest relations and client handling.

• Welcome and greet guests and clients in a professional and courteous manner.
• Handle front office operations, including guest check-in, check-out, inquiries, and requests.
• Build and maintain positive relationships with guests and clients.
• Address guest concerns, feedback, and complaints promptly and professionally.
• Communicate effectively with guests, clients, and internal departments.
• Coordinate with relevant teams to ensure smooth and efficient guest services.
• Maintain accurate guest records and front office documentation.
• Handle telephone calls, emails, and other guest/client communications.
• Provide accurate information about services, facilities, policies, and procedures.
• Ensure a high standard of customer service and guest satisfaction.
• Assist in resolving client-related issues and follow up to ensure satisfactory resolution.
• Maintain a professional appearance and a welcoming front office environment.

Qualification & Experience:

• 2–3 years of relevant experience in front office, guest relations, hospitality, customer service, or a similar role.
• Excellent verbal and written communication skills.
• Strong knowledge of guest relations and customer service.
• Good experience in client handling and relationship management.
• Pleasant personality with a professional and positive attitude.
• Strong interpersonal and problem-solving skills.
• Ability to remain calm and professional while handling difficult situations.
• Good organizational and multitasking abilities.
• Proficiency in MS Office and basic computer applications.
• Ability to work effectively as part of a team.