Front Office Executive

Bondada Group; Hyderabad; On-site; INR 279,000 - 391,000; Full time

Job summary

Bondada Group in Hyderabad is seeking a professional Front Office Executive with 2-3 years of experience to manage guest relations and client handling with confidence and a customer-focused approach.

You will greet guests, handle inquiries, coordinate with teams, maintain records, and ensure smooth front office operations while delivering high standards of service.

Qualifications

• 2-3 years of relevant experience in front office, guest relations, hospitality, customer service, or a similar role.
• Excellent verbal and written communication skills.
• Strong knowledge of guest relations and customer service.
• Good experience in client handling and relationship management.

Responsibilities

• Welcome and greet guests and clients in a professional and courteous manner.
• Handle front office operations, including guest check-in, check-out, inquiries, and requests.
• Build and maintain positive relationships with guests and clients.
• Address guest concerns, feedback, and complaints promptly and professionally.
• Communicate effectively with guests, clients, and internal departments.
• Coordinate with relevant teams to ensure smooth and efficient guest services.
• Maintain accurate guest records and front office documentation.
• Handle telephone calls, emails, and other guest/client communications.
• Provide accurate information about services, facilities, policies, and procedures.
• Ensure a high standard of customer service and guest satisfaction.
• Assist in resolving client-related issues and follow up to ensure satisfactory resolution.
• Maintain a professional appearance and a welcoming front office environment.

Skills

Front Office Operations

Guest Relations

Client Handling

Customer Service

Communication Skills

Interpersonal Skills

Problem Solving

Relationship Management

Job description

Designation: Executive
Department: Admin
Employment Type: Full Time, Permanent
Role Category: Front Office Executive - TG
Location: Hyderabad
Reporting: Manager - Bondada Engineering Limited

Role Overview

We are looking for a professional, confident, and customer-focused Front Office Executive with 2-3 years of experience. The ideal candidate should have excellent communication skills, a pleasant personality, and strong knowledge of guest relations and client handling.

Key Roles & Responsibilites

• Welcome and greet guests and clients in a professional and courteous manner.
• Handle front office operations, including guest check-in, check-out, inquiries, and requests.
• Build and maintain positive relationships with guests and clients.
• Address guest concerns, feedback, and complaints promptly and professionally.
• Communicate effectively with guests, clients, and internal departments.
• Coordinate with relevant teams to ensure smooth and efficient guest services.
• Maintain accurate guest records and front office documentation.
• Handle telephone calls, emails, and other guest/client communications.
• Provide accurate information about services, facilities, policies, and procedures.
• Ensure a high standard of customer service and guest satisfaction.
• Assist in resolving client-related issues and follow up to ensure satisfactory resolution.
• Maintain a professional appearance and a welcoming front office environment.

Qualification & Experience

• 2-3 years of relevant experience in front office, guest relations, hospitality, customer service, or a similar role.
• Excellent verbal and written communication skills.
• Strong knowledge of guest relations and customer service.
• Good experience in client handling and relationship management.
• Pleasant personality with a professional and positive attitude.
• Strong interpersonal and problem-solving skills.
• Ability to remain calm and professional while handling difficult situations.
• Good organizational and multitasking abilities.
• Proficiency in MS Office and basic computer applications.
• Ability to work effectively as part of a team.

Key Skills

• Front Office Operations
• Guest Relations
• Client Handling
• Customer Service
• Communication Skills
• Interpersonal Skills
• Problem Solving |
• Relationship Management