Front Office Executive

JLL; Mumbai; On-site; INR 200,000 - 320,000; Full time

Job summary

JLL in Mumbai, Maharashtra seeks a Front Office Executive to manage reception, greet visitors, answer calls, and coordinate clerical tasks. The role represents the company at the front desk and requires a professional demeanor.

Ideal candidate will have 1–5 years experience, strong English communication, proficiency in MS Office, and the ability to multitask in a busy front desk.

Qualifications

• 1–5 years of experience in a similar front office/reception role.
• Strong verbal and written communication skills.
• Proficiency in MS Office and familiarity with office equipment.
• Professional demeanor and customer-centric attitude.
• Education: Graduation/Diploma in relevant field.
• Experience as a front desk representative or similar role is preferred.

Responsibilities

• Visitor management and greeting guests; issue visitor badges and maintain logs.
• Answer, screen, and forward calls; manage emails and couriers.
• Administrative support: filing, scanning, copying, updating documents.
• Schedule appointments and manage front-desk calendars.
• Maintain a clean and professional reception area.
• Coordinate travel arrangements and other duties as assigned.

Skills

Experience 1–5 years

Verbal and written communication

MS Office Proficiency

Professional demeanour

English proficiency

Customer service

Organizational skills

Education

Graduation or Diploma in relevant field

High school diploma or bachelor's in hospitality/related field

Tools

MS Office (Word, Excel, PowerPoint)

Office equipment (printers, scanners)

Job description

JD For Front Office Executive

A Front Office Executive (FOE) acts as the primary point of contact and “face” of an organization, managing the reception area, welcoming visitors, and handling communication. Key responsibilities include handling phone calls, scheduling meetings, managing incoming/outgoing mail, and performing clerical tasks.

JD For Front Office Executive

A Front Office Executive (FOE) acts as the primary point of contact and “face” of an organization, managing the reception area, welcoming visitors, and handling communication. Key responsibilities include handling phone calls, scheduling meetings, managing incoming/outgoing mail, and performing clerical tasks.

Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.

The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

The goal is to make guests and visitors feel comfortable and valued while on our premises.

Key Responsibilities

• Visitor Management: Greeting guests, issuing visitor badges, and maintaining the visitor log.
• Communication: Answering, screening, and forwarding incoming phone calls; managing emails and couriers.
• Administrative Support: Filing, scanning, copying, and updating documents.
• Scheduling: Organizing appointments and managing front-desk calendars.
• Front Desk Maintenance: Ensuring the reception area is clean and professional.
• Security & Safety: Maintaining office security by controlling access via the reception desk.
• Keeping front desk tidy and presentable with all necessary material
• Greeting and welcoming desks as they approach the front desk
• Answering questions and addressing complaints
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome guests
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs
• Take up other duties as assigned (travel arrangements, schedules etc.)

Required Skills And Qualifications

• Experience: Previous experience in a similar role (1–5 years) is often required.
• Communication: Exceptional verbal and written communication skills.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and office equipment (printers, scanners).
• Professionalism: Strong interpersonal skills, a customer-centric attitude, and a professional demeanour.
• Education: A high school diploma or a bachelor's degree in hospitality or a related field.
• Proven experience as front desk representative, agent or relevant position
• Familiarity with office machines (e.g. fax, printer etc.)
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation

Minimum Qualifications As Required

• Graduation or Diploma in relevant field
• Relevant professional experience.
• Strong organizational skills.