Front Office Executive

Bondada Engineering; Telangana; On-site; INR 300,000 - 420,000; Full time

Job summary

Bondada Engineering Limited in Hyderabad is seeking a Front Office Executive with 2–3 years of experience to manage guest relations and client handling at the front desk. You will greet guests, handle inquiries, and ensure smooth front office operations with a professional, friendly demeanor.

The role emphasizes strong communication, relationship management, and customer service skills, as you coordinate with internal teams to provide excellent guest experiences.

Qualifications

• 2-3 years of experience in front office, guest relations, hospitality, customer service, or a similar role.
• Excellent verbal and written communication skills.
• Strong knowledge of guest relations and customer service.
• Good experience in client handling and relationship management.
• Pleasant personality with a professional and positive attitude.
• Strong interpersonal and problem-solving skills.
• Ability to remain calm and professional while handling difficult situations.
• Good organizational and multitasking abilities.

Responsibilities

• Welcome and greet guests and clients in a professional manner.
• Handle front office operations, including guest check-in and check-out, inquiries, and requests.
• Build and maintain positive relationships with guests and clients.
• Address guest concerns, feedback, and complaints promptly and professionally.
• Communicate effectively with guests, clients, and internal departments.
• Coordinate with teams to ensure smooth guest services.
• Maintain accurate guest records and front office documentation.
• Handle telephone calls, emails, and other guest communications.
• Provide accurate information about services, facilities, policies, and procedures.
• Ensure a high standard of customer service and guest satisfaction.
• Assist in resolving client-related issues and follow up for satisfactory resolution.
• Maintain a professional appearance and welcoming front office environment.

Skills

Communication skills

Guest relations

Client handling

Customer service

Interpersonal skills

Problem solving

Teamwork

Tools

MS Office

Job description

Designation: Executive

Department: Admin

Employment Type: Full Time, Permanent

Role Category: Front Office Executive - TG

Location: Hyderabad

Reporting: Manager Bondada Engineering Limited

Role Overview:

We are looking for a professional, confident, and customer-focused

Front Office Executive

with 2–3 years of experience. The ideal candidate should have excellent communication skills, a pleasant personality, and strong knowledge of guest relations and client handling.

Key Roles & Responsibilities:

• Welcome and greet guests and clients in a professional and courteous manner.
• Handle front office operations, including guest check-in, check-out, inquiries, and requests.
• Build and maintain positive relationships with guests and clients.
• Address guest concerns, feedback, and complaints promptly and professionally.
• Communicate effectively with guests, clients, and internal departments.
• Coordinate with relevant teams to ensure smooth and efficient guest services.
• Maintain accurate guest records and front office documentation.
• Handle telephone calls, emails, and other guest/client communications.
• Provide accurate information about services, facilities, policies, and procedures.
• Ensure a high standard of customer service and guest satisfaction.
• Assist in resolving client-related issues and follow up to ensure satisfactory resolution.
• Maintain a professional appearance and a welcoming front office environment.

Qualification & Experience:

• 2to3 years of relevant experience in front office, guest relations, hospitality, customer service, or a similar role.
• Excellent verbal and written communication skills.
• Strong knowledge of guest relations and customer service.
• Good experience in client handling and relationship management.
• Pleasant personality with a professional and positive attitude.
• Strong interpersonal and problem-solving skills.
• Ability to remain calm and professional while handling difficult situations.
• Good organizational and multitasking abilities.
• Proficiency in MS Office and basic computer applications.
• Ability to work effectively as part of a team.

Key Skills:

• Front Office Operations
• Guest Relations
• Client Handling
• Customer Service
• Communication Skills
• Interpersonal Skills
• Problem Solving |
• Relationship Management