Front Office Executive

Hair O Craft Hair Transplant Clinic; Ernakulam; Sur place; INR 167 000 - 279 000; Plein temps

Résumé du poste

Hair O Craft Hair Transplant Clinic in Kerala is seeking a courteous receptionist to greet patients and visitors, manage registrations and appointments, and coordinate with doctors, nurses and staff to ensure smooth patient flow.

The ideal candidate has strong English and Malayalam communication, basic computer skills, and familiarity with MS Office or clinic management software. A bachelor’s degree or diploma is acceptable, with prior front desk or clinic experience considered an asset.

Qualifications

• Proficiency in English and Malayalam; strong communication skills.
• Experience in front desk or clinic reception is a plus.
• Ability to multitask and provide excellent patient service.
• Basic computer skills and familiarity with clinic software/tools.

Responsabilités

• Welcome patients and visitors courteously and professionally.
• Manage patient appointments, registrations, and follow-ups.
• Answer calls, respond to inquiries, and direct calls appropriately.
• Maintain patient records, registration details, and appointment schedules.
• Coordinate with doctors, nurses, and staff for patient flow and scheduling.
• Handle billing, payment collection, receipts, and basic cash handling.
• Verify patient details, insurance information, and required documents.
• Ensure the reception and waiting area is clean, organised, and patient-friendly.
• Maintain confidentiality of patient information and clinic records.

Connaissances

English & Malayalam communication

Customer service

Multitasking

Interpersonal skills

Formation

Bachelor’s degree or diploma in any field

Outils

MS Office

Clinic management software

Description du poste

• Welcome and assist patients and visitors in a courteous and professional manner.
• Manage patient appointments, registrations, and follow-ups.
• Answer phone calls, respond to inquiries, and direct calls appropriately.
• Maintain patient records, registration details, and appointment schedules.
• Coordinate with doctors, nurses, and other staff for patient flow and scheduling.
• Handle billing, payment collection, receipts, and basic cash handling.
• Verify patient details, insurance information, and required documents.
• Ensure the reception and waiting area is clean, organised, and patient-friendly.
• Maintain confidentiality of patient information and clinic records.
• Manage incoming emails, messages, reports, and courier deliveries.

Requirements & Qualifications

• Bachelor’s degree or diploma in any field.
• Previous experience as a receptionist, front office executive, or clinic/hospital receptionist is an advantage.
• Good communication skills in English and Malayalam.
• Basic computer knowledge and proficiency in MS Office/clinic management software.
• Strong interpersonal and customer service skills.
• Ability to multitask and manage patients professionally in a fast-paced environment.

Preferred Skills

• Pleasant personality and professional appearance.
• Basic knowledge of medical terminology is a plus.
• Good organizational and time-management skills.
• Ability to maintain patient confidentiality and professionalism.