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Vaidyaratnam Oushadhasala; Ernakulam; On-site; INR 180,000 - 240,000; Full time

Job summary

Vaidyaratnam Oushadhasala in Kerala seeks a courteous front office executive to welcome patients, manage registrations and appointments, and handle calls and inquiries. The role requires fluency in English, Hindi, and Malayalam, excellent customer service, and strong MS Office skills.

You will coordinate with doctors and internal teams to ensure a smooth patient experience and maintain records with confidentiality.

Qualifications

• Excellent communication and interpersonal skills.
• Fluency in English, Hindi, and Malayalam is mandatory.
• Pleasant personality with strong customer service and relationship management skills.
• Extroverted, confident, proactive, and well-groomed with a positive attitude.
• Good knowledge of MS Office and basic computer applications.
• Ability to multitask and work effectively in a fast-paced environment.

Responsibilities

• Welcome and assist patients and visitors in a professional and courteous manner.
• Manage patient registration, appointments, and enquiries.
• Handle incoming calls, emails, and walk-in enquiries efficiently.
• Coordinate appointments with doctors and ensure smooth patient flow.
• Process billing, payments, and maintain front office records.
• Coordinate with internal departments to ensure a seamless patient experience.
• Maintain confidentiality of patient information and uphold service standards.
• Ensure the reception area is organized, professional, and patient-friendly.

Skills

Multilingual communication

Fluency in English, Hindi, Malayalam

Customer service

Interpersonal skills

MS Office & computer basics

Job description

Key Responsibilities

• Welcome and assist patients and visitors in a professional and courteous manner.
• Manage patient registration, appointments, and enquiries.
• Handle incoming calls, emails, and walk-in enquiries efficiently.
• Coordinate appointments with doctors and ensure smooth patient flow.
• Process billing, payments, and maintain front office records.
• Coordinate with internal departments to ensure a seamless patient experience.
• Maintain confidentiality of patient information and uphold service standards.
• Ensure the reception area is organized, professional, and patient-friendly.

Skills & Requirements

• Excellent communication and interpersonal skills.
• Fluency in English, Hindi, and Malayalam is mandatory.
• Pleasant personality with strong customer service and relationship management skills.
• Extroverted, confident, proactive, and well-groomed with a positive attitude.
• Good knowledge of MS Office and basic computer applications.
• Ability to multitask and work effectively in a fast-paced environment.
• Local candidates are preferred.Role & responsibilities

Preferred candidate profile