Front Office Executive

Manchester International School; Coimbatore; On-site; INR 180,000 - 300,000; Full time

Job summary

Manchester International School in Coimbatore is seeking a well-organised Front Office Executive to manage the reception and front office operations. The role requires excellent communication to handle parents, visitors, students, and administrative duties efficiently.

You will welcome and attend to stakeholders, manage calls, and support the admissions team while coordinating with teachers and staff to ensure smooth day-to-day functioning of the front desk.

Qualifications

• Bachelor's degree or equivalent is required.
• Computer knowledge is mandatory.
• Freshers are welcome; 1+ year experience in school administration or front desk is preferred.
• Experience in schools or educational institutions is a plus.

Responsibilities

• Welcome and attend to parents, students, visitors, and guests professionally.
• Handle incoming and outgoing calls and respond to general enquiries.
• Manage parent enquiries related to admissions and school activities.
• Coordinate with teachers, academic coordinators, admission teams, and administrative departments.
• Maintain visitor registers, appointment schedules, enquiry records, and other office documentation.
• Handle WhatsApp, emails, and follow-ups.

Skills

Verbal communication

Written communication

English & Tamil

MS Office

Interpersonal skills

Multitasking

Professional grooming

Education

Bachelor's degree

Job description

Job Description

We are looking for a well-organised, friendly, and professional Front Office Executive to manage the school's reception and front office operations. The candidate should have excellent communication skills and the ability to handle parents, visitors, students, and administrative responsibilities efficiently.

Roles & Responsibilities

• Welcome and attend to parents, students, visitors, and guests professionally.
• Handle incoming and outgoing telephone calls and respond to general enquiries.
• Manage parent enquiries related to admissions, school activities, and administration.
• Coordinate with teachers, academic coordinators, admission teams, and administrative departments.
• Maintain visitor registers, appointment schedules, enquiry records, and other office documentation.
• Handle WhatsApp communication, emails, and follow-ups.
• Support the admission team in handling prospective parent enquiries.
• Ensure smooth day-to-day functioning of front office operations.
• Maintain confidentiality of school, student, and parent information.
• Ensure the reception area is neat, organised, and welcoming.

Required Skills

• Excellent verbal and written communication skills.
• Good English and Tamil communication skills.
• Basic knowledge of MS Office, Excel, Word, and Email.
• Strong interpersonal and customer-handling skills.
• Good coordination and multitasking abilities.
• Pleasant personality with professional grooming.
• Patience, punctuality, and a positive attitude.

Educational Qualification

• Any Bachelor's Degree (B.A., B.Com., B.Sc., BBA or equivalent).
• Computer knowledge is mandatory.

Experience

• Freshers can apply.
• Candidates with 1 + years of experience in school administration, front office, reception, or customer service will be preferred.

Preferred Candidate Profile

• Candidates with experience in schools or educational institutions are preferred.
• Should be approachable, responsible, and service-oriented.
• Must be capable of handling multiple enquiries and administrative tasks efficiently.