Front Office Executive

Auscan Consultants; Chandigarh; On-site; INR 200,000 - 320,000; Full time

Job summary

Auscan Consultants is seeking a friendly front desk administrator to welcome walk-in students, parents, and visitors, ensuring a professional first impression.

You will answer phone calls, WhatsApp inquiries, and emails, directing them to the appropriate counsellor, and schedule appointments while maintaining counsellors' calendars.

As part of the admissions and counselling team, you will manage CRM lead data, handle couriers and mail, and keep the reception area clean and organised.

Responsibilities

• Welcome visitors professionally and maintain a clean, organised reception area.
• Answer incoming calls, WhatsApp enquiries, emails, and direct them to the appropriate counsellor.
• Schedule appointments and maintain counsellors' calendars.
• Manage student enquiries and accurately record lead information in the CRM.
• Follow up with prospective students for appointments and document collection.
• Handle courier, mail, and office correspondence.
• Assist with office administration, filing, scanning, photocopying, and document management.
• Support the admissions and counselling team with day-to-day administrative tasks.
• Coordinate meeting room bookings and refreshments for visitors.
• Maintain visitor registers and office records.
• Ensure excellent customer service and create a positive first impression of the organisation.

Job description

Key Responsibilities

• Welcome and assist walk-in students, parents, and visitors professionally.
• Answer incoming phone calls, WhatsApp enquiries, emails, and direct them to the appropriate counsellor.
• Schedule appointments and maintain counsellors' calendars.
• Manage student enquiries and accurately record lead information in the CRM.
• Follow up with prospective students for appointments and document collection.
• Handle courier, mail, and office correspondence.
• Maintain a clean, organised, and professional reception area.
• Assist with office administration, filing, scanning, photocopying, and document management.
• Support the admissions and counselling team with day-to-day administrative tasks.
• Coordinate meeting room bookings and refreshments for visitors.
• Maintain visitor registers and office records.
• Ensure excellent customer service and create a positive first impression of the organisation.Role & responsibilities