Help Desk Executive / mail room executive

Property solutions India Pvt ltd; Karnataka; On-site; INR 223,200 - 256,680; Full time

Job summary

Property solutions India Pvt ltd in Bangalore seeks a Helpdesk Support Executive to handle client calls and emails, coordinating with stakeholders to ensure timely resolutions.

The role includes daily and monthly reporting, maintaining records, and using the helpdesk system to acknowledge tickets and close them efficiently.

Location is Bangalore with standard office hours and responsibilities across internal and external client interactions.

Responsibilities

• Attend internal & external calls / emails of the clients (Requests/Complaints/Queries) and collaborate with the relevant stakeholders to provide timely resolution.
• Prepare daily call log summary to analyze data.
• Prepare monthly MIS report & daily report: record of daily call logs, pending complaints, technical issues with status and closure details, or any other report as required.
• Work on the helpdesk software to acknowledge tickets raised and ensure timely closure.
• Maintain & file all necessary documents and records.
• Take minutes of weekly and monthly meetings.

Job description

Role & responsibilities

• Attend internal & external calls / emails of the clients (Requests/Complaints/Queries) and collaborate with the relevant stakeholders to provide timely resolution.
• Prepare daily call log summary to analyze data.
• Prepare monthly MIS report & daily report: record of daily call logs, pending complaints, technical issues with status and closure details, or any other report as required.
• Work on the helpdesk software to acknowledge tickets raised and ensure timely closure.
• Maintain & file all necessary documents and records.
• Take minutes of weekly and monthly meetings.

Work location – Dairy Circle, Bangalore.

Preferred candidate profile

Salary take home: 20k-23k TH