Front Office Supervisor

Club Mahindra; Varca; On-site; INR 335,000 - 446,000; Full time

Job summary

Club Mahindra Goa is seeking a Front Office Supervisor to lead daily guest services, welcome guests professionally, handle requests and service recovery, and monitor check-in and check-out during the shift.

You will supervise Front Office Associates, ensure lobby and reception standards, coordinate with other departments for smooth operations, conduct shift briefings, and support training while upholding SOPs and brand standards.

Qualifications

• 1-4 years in Front Office operations.

Responsibilities

• Ensure guests are welcomed and assisted professionally.
• Handle guest requests, complaints, and service recovery within the assigned shift.
• Support VIP and repeat guest experiences.
• Ensure consistency in guest service delivery standards.
• Supervise day-to-day Front Office operations during shifts.
• Monitor check-in and check-out activities.
• Assign duties and responsibilities to Front Office Associates.
• Ensure lobby, reception, and guest service areas are maintained as per standards.
• Coordinate with other departments for smooth operations.
• Conduct shift briefings and team updates.
• Monitor employee productivity, grooming, and attendance.
• Support training and development of team members.
• Ensure adherence to SOPs and company standards.
• Verify accuracy of guest records and shift documentation.
• Report operational issues and service gaps.

Job description

Role & responsibilities

• Ensure guests are welcomed and assisted professionally.


• Handle guest requests, complaints, and service recovery within the assigned shift.


• Support VIP and repeat guest experiences.


• Ensure consistency in guest service delivery standards.


• Supervise day-to-day Front Office operations during shifts.


• Monitor check-in and check-out activities.


• Assign duties and responsibilities to Front Office Associates.


• Ensure lobby, reception, and guest service areas are maintained as per standards.


• Coordinate with other departments for smooth operations.


• Conduct shift briefings and team updates.


• Monitor employee productivity, grooming, and attendance.


• Support training and development of team members.


• Ensure adherence to SOPs and company standards.


• Verify accuracy of guest records and shift documentation.

Report operational issues and service gaps.

Preferred candidate profile

• 1-4 years in Front Office operations.