Front Office Executive

Edufice Education Services; Bengaluru; On-site; INR 400,000 - 560,000; Full time

Job summary

Edufice Education Services in Bengaluru is seeking an experienced Front Office Manager to oversee our reception and guest services, ensuring a smooth check-in experience and high standards of service.

You will coordinate with housekeeping and maintenance, handle guest queries, maintain records, and supervise front desk staff while using FOE software to optimize operations.

Qualifications

• 1-30 years of experience in front office management or related field.
• Strong knowledge of front desk operations, including guest handling and receptionist activities.
• Excellent communication skills with ability to handle diverse client needs effectively.
• Proficiency in FOE (Front Office Execution) software or similar systems.

Responsibilities

• Manage front office operations, ensuring a smooth flow of guests and maintaining high standards of customer service.
• Handle guest queries, concerns, and feedback in a professional manner to resolve issues promptly.
• Coordinate with other departments (e.g., housekeeping, maintenance) to ensure seamless room preparation for arriving guests.
• Maintain accurate records of check-ins/check-outs, room assignments, and guest information.

Skills

Front desk operations

Guest handling

Customer service

Communication skills

Tools

FOE software

Job description

Roles and Responsibilities :

• Manage front office operations, ensuring a smooth flow of guests and maintaining high standards of customer service.
• Handle guest queries, concerns, and feedback in a professional manner to resolve issues promptly.
• Coordinate with other departments (e.g., housekeeping, maintenance) to ensure seamless room preparation for arriving guests.
• Maintain accurate records of check-ins/check-outs, room assignments, and guest information.

Job Requirements :

• 1-30 years of experience in front office management or related field.
• Strong knowledge of front desk operations, including guest handling and receptionist activities.
• Excellent communication skills with ability to handle diverse client needs effectively.
• Proficiency in FOE (Front Office Execution) software or similar systems.