Front office Executive

JLL; Bengaluru; On-site; INR 250,000 - 360,000; Full time

Job summary

JLL is seeking a Front Office Executive in Bengaluru to greet visitors, manage registrations, handle calls, and coordinate meetings. The role includes mail handling, directory updates, service requests, and administrative support for the property management team.

Strong communication, multitasking and professionalism are essential. Preferred candidates have 1–3 years in reception or customer service, a diploma or degree, and proficiency with MS Office.

Qualifications

• 2nd PUC or diploma preferred
• 1-3 years of reception or customer service experience
• Excellent verbal and written communication skills
• Proficiency in MS Office and basic computer applications
• Professional appearance and strong interpersonal skills
• Ability to multitask in a fast-paced environment

Responsibilities

• Greet and assist visitors, tenants, and clients in a professional manner
• Manage visitor registration and access control procedures
• Answer and direct phone calls, take messages, and handle inquiries
• Maintain visitor logs and issue temporary access badges
• Coordinate meeting room bookings and setup
• Handle incoming and outgoing mail and packages; coordinate with Mailroom
• Maintain reception area cleanliness and organization
• Update tenant directories and building information displays
• Process tenant service requests and work orders
• Support property management team with administrative tasks
• Monitor building access and security protocols
• Report security incidents or maintenance issues
• Ensure compliance with building safety procedures
• Coordinate with security personnel when needed
• Relay important information to tenants and management
• Assist with tenant communications and notices
• Support property events and tenant activities
• Maintain professional appearance and demeanor

Job description

Front Office Executive

Key Responsibilities

Reception & Customer Service: - between 9-6pm or in case of high profile visits

• Greet and assist visitors, tenants, and clients in a professional manner
• Manage visitor registration and access control procedures
• Answer and direct phone calls, take messages, and handle inquiries
• Maintain visitor logs and issue temporary access badges
• Coordinate meeting room bookings and setup

Administrative Support:

• Handle incoming and outgoing mail and packages – all packages will be directed to the mail room by asking the Mailroom resource to come & collect the same.
• Maintain reception area cleanliness and organization
• Update tenant directories and building information displays
• Process tenant service requests and work orders
• Support property management team with administrative tasks

Security & Compliance:

• Monitor building access and security protocols
• Report security incidents or maintenance issues –visitor areas & in and around the lobby, as the FOE should be available in the reception area
• Ensure compliance with building safety procedures
• Coordinate with security personnel when needed

Communication & Coordination:

• Relay important information to tenants and management when required
• Assist with tenant communications and notices
• Support property events and tenant activities
• Maintain professional appearance and demeanor

Required Qualifications

• 2nd PUC and diploma or equivalent (Bachelor's degree preferred)
• 1-3 years of reception or customer service experience
• Excellent verbal and written communication skills
• Proficiency in MS Office and basic computer applications
• Professional appearance and strong interpersonal skills
• Ability to multitask and work in fast-paced environment

Preferred Qualifications

• Experience in commercial real estate or property management
• Bilingual capabilities
• Knowledge of building management systems
• Customer service certification

Key Skills

• Professional phone etiquette
• Attention to detail
• Problem-solving abilities
• Time management
• Confidentiality and discretion