Front Office Associate / Supervisor

The Mirador Hotel; Mumbai; On-site; INR 335,000 - 614,000; Full time

Job summary

The Mirador Hotel in Mumbai is seeking a Front Office Associate/Supervisor to deliver courteous guest service, manage check-in/check-out, and oversee front desk operations on a full-time on-site basis.

You will greet guests, handle reservations, answer calls, coordinate with housekeeping and other departments, and maintain accurate records in the PMS while supervising front office team to ensure consistent service quality, including weekend and holiday shifts.

Qualifications

• Strong customer service skills in guest-facing roles and handling check-in procedures.
• Proficient in receptionist duties, including managing front desk operations and handling reservations.
• Professional phone etiquette and clear, confident communication in English; local language skills are a plus.
• Ability to manage multiple tasks, prioritize effectively, and stay composed in a fast-paced environment.
• Experience in front office or hotel environments; supervisory experience is a plus for the Supervisor level.
• Basic computer literacy and familiarity with hotel property management systems or willingness to learn.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Answer phone calls and respond to guest inquiries.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Maintain accurate records in the property management system.

Skills

Customer service

Reception duties

English communication

Multitasking

Supervisory experience

Shift work

Tools

PMS familiarity

Job description

Role Description

The Front Office Associate / Supervisor is a full-time, on-site role based at The Mirador Hotel in Mumbai. This role is responsible for welcoming guests, handling check-in and check-out processes, and managing front desk operations in a courteous and efficient manner. Day-to-day activities include answering phone calls, responding to guest inquiries, coordinating with housekeeping and other departments, and maintaining accurate records in the property management system. The position also involves resolving guest issues, overseeing lobby appearance, and supporting or supervising front office team members to ensure consistent service quality. The role requires flexible working hours, including weekends and holidays, to meet operational needs.

Qualifications

• Strong customer service skills with experience in guest-facing roles and handling check-in procedures.
• Proficient in receptionist duties, including managing front desk operations and handling reservations.
• Professional phone etiquette and clear, confident communication skills in English; additional local language skills are an advantage.
• Ability to manage multiple tasks, prioritize effectively, and maintain composure in a fast-paced environment.
• Previous front office or hotel experience preferred; supervisory experience is a plus for the Supervisor level.
• Basic computer literacy and familiarity with hotel property management systems or willingness to learn.
• Availability to work rotating shifts, including mornings, evenings, weekends, and holidays.