Front Office Associate

Havelock Island Beach Resort; South Andaman; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Free meal

Free Accommodation

Job summary

Havelock Island Beach Resort in Andaman and Nicobar Islands is seeking a Front Office Associate to welcome guests, manage check-in/check-out, and coordinate with housekeeping and other departments. The role requires good English, a pleasant demeanor, and basic PMS skills.

You will handle inquiries, assist with bookings and payments, and ensure a smooth guest experience across rotating shifts. Accommodation and meals are provided as part of perks.

Qualifications

• Good English communication skills.
• Pleasant personality and professional grooming.
• Customer service and problem-solving abilities.
• Basic computer skills and knowledge of PMS systems.
• Ability to work in rotational shifts.

Responsibilities

• Welcome guests warmly and professionally upon arrival.
• Handle guest check-in and check-out procedures.
• Verify reservations, booking details, and guest identification.
• Assist guests with inquiries, requests, and complaints.
• Provide information about hotel facilities, services, and activities.
• Coordinate with Housekeeping, F&B, and Maintenance departments.
• Handle incoming calls, emails, and guest communication.
• Prepare guest bills, collect payments, and maintain billing records.
• Update guest information and maintain records in the hotel PMS.
• Ensure proper shift handovers and reception cleanliness.
• Follow hotel SOPs, grooming standards, and hospitality guidelines.
• Ensure excellent guest satisfaction and a smooth overall guest experience.

Skills

English communication

Pleasant personality

Customer service

Problem solving

Shift work

Tools

PMS

Job description

Roles and Responsibilities Front Office Associate

Department: Front Office
Reporting To: Front Office Supervisor / Front Office Manager

1. Welcome guests warmly and professionally upon arrival.
2. Handle guest check-in and check-out procedures.
3. Verify reservations, booking details, and guest identification.
4. Assist guests with inquiries, requests, and complaints.
5. Provide information about hotel facilities, services, and activities.
6. Coordinate with Housekeeping, F&B, and Maintenance departments.
7. Handle incoming calls, emails, and guest communication.
8. Prepare guest bills, collect payments, and maintain billing records.
9. Update guest information and maintain accurate records in the hotel PMS.
10. Ensure proper shift handovers and maintain reception cleanliness.
11. Follow hotel SOPs, grooming standards, and hospitality guidelines.
12. Ensure excellent guest satisfaction and a smooth overall guest experience.

Required Skills:

• Good English communication skills.
• Pleasant personality and professional grooming.
• Customer service and problem-solving skills.
• Basic computer and PMS knowledge.
• Ability to work in rotational shifts.

Perks and benefits

• Free meal
• Free Accommodation