Front Office Associate

Godwin Hotels and Resorts; Haridwar; On-site; INR 180,000 - 280,000; Full time

Job summary

Godwin Hotels and Resorts is seeking a Front Office Associate in Haridwar to welcome guests, manage check-in/check-out, and ensure a courteous reception experience. You will handle calls, reservations, inquiries, and coordinate with housekeeping to maintain smooth operations at the reception desk.

The role requires strong customer service, phone etiquette, and basic billing skills, with flexibility to work weekends and holidays.

Qualifications

• Customer service and reception duties to welcome guests and set the tone for their stay.
• Phone etiquette and clear communication with guests and internal teams.
• Experience with check‑in, guest registration, and basic billing procedures.
• Strong organizational and time management skills with attention to detail.
• Basic computer literacy including hotel software, email, and office apps.
• Ability to work flexible hours, including weekends and holidays.
• Hospitality/front office experience; diploma/degree in Hotel Management is an advantage.

Responsibilities

• Welcome guests and manage check‑in/check‑out to ensure smooth, courteous service.
• Answer phone calls, handle reservations and inquiries, and relay information as needed.
• Coordinate with housekeeping and other departments to maintain room readiness and guest satisfaction.
• Maintain accurate guest records and billing information for smooth transactions.
• Provide information on hotel services and local attractions and respond to guest requests.

Skills

Customer Service

Receptionist Duties

Phone Etiquette

Communication Skills

Check-in Operations

Billing Procedures

Organizational Skills

Computer Literacy

Flexible Hours

Hospitality Experience

Education

Diploma/Degree in Hotel Management

Tools

Hotel reservation software

Job description

Company Description

Godwin Hotels and Resorts operates properties in three key Indian destinations: Meerut, Haridwar, and Goa, offering convenient access to major attractions in each city. The hotels focus on providing peace, comfort, and relaxation for guests seeking a break from everyday routines. Visitors can enjoy world‑class facilities including concierge services, parking, restaurant, coffee shop, Wi‑Fi, gym, garden, and spa. Each property is equipped with modern amenities and a range of recreational options designed to create a memorable stay for every guest.

Role Description

The Front Office Associate is responsible for welcoming guests, managing check‑in and check‑out processes, and ensuring a smooth and courteous experience at the reception desk. Daily tasks include answering phone calls, handling reservations and inquiries, coordinating with housekeeping and other departments, and maintaining accurate guest records and billing information. The role also involves responding to guest requests, resolving minor issues, and providing information about hotel services and local attractions. This is a full‑time, on‑site role based at the Godwin Hotel in Haridwar, requiring a professional presence at the front desk throughout assigned shifts.

Qualifications

• Candidates should possess strong Customer Service and Receptionist Duties skills, with a focus on creating a welcoming and professional guest experience.
• Candidates should possess proficient Phone Etiquette and Communication skills to handle inquiries, provide information, and coordinate with internal teams.
• Candidates should possess practical experience with Check‑in and related front office operations, including guest registration and basic billing procedures.
• Candidates should possess good organizational and time management skills, with attention to detail and accuracy in documentation.
• Candidates should possess basic computer literacy, including familiarity with hotel or reservation software, email, and office applications.
• Candidates should possess the ability to work flexible hours, including weekends and holidays, and maintain a neat, professional appearance.
• Prior experience in hospitality, front office, or customer‑facing roles is preferred; a diploma or degree in Hotel Management or a related field is an advantage.