Front Office Assistant

Bed N Banter; Lucknow; On-site; INR 167,000 - 201,000; Full time

Job summary

Bed N Banter in Lucknow is seeking a friendly Front Desk Executive to greet guests, handle inquiries, and manage check-in/check-out processes. The role emphasizes professional communication and smooth hospitality operations.

You will maintain guest records, coordinate with housekeeping, and encourage guests to share reviews after departure. 12-hour shifts, six days a week, with one weekday off.

Qualifications

• Graduate in any discipline.
• Good verbal and written communication and interpersonal skills.
• Basic knowledge of MS Office and computer operations.
• Professional and pleasant personality.
• Good organizational and time-management skills.
• Prior experience in front desk, receptionist and customer service in hospitality is an advantage.

Responsibilities

• Greet and welcome guests professionally and ensure check-in/out.
• Handle incoming calls, messages and queries about stay.
• Maintain accurate guest records.
• Manage reception/common area and maintain a comfortable community environment.
• Collect reviews from guests at checkout.
• Message guests on WhatsApp to request reviews.
• Coordinate with housekeeping staff to ensure smooth stay for guests.
• Perform other admin duties as assigned.

Skills

Verbal and written communication

Interpersonal skills

Time management

Organizational skills

Education

Graduate degree

Tools

MS Office

Job description

JOB DESCRIPTION

• Greet and welcome guests professionally and ensure their smooth check-in and check-out.
• Handle incoming calls, messages and queries about stay.
• Maintain accurate guest records.
• Manage reception/common area and maintain a comfortable community environment.
• Collect reviews from guests at the time of check out.
• Message guests who have checked out on whatsapp to request them to leave reviews.
• Coordinate with housekeeping staff to ensure smooth stay for guests.
• Perform other admin duties as assigned.

SALARY

₹15,000 - ₹18,000 depending on skills and experience.

EXPERIENCE

1 - 2 years

REQUIREMENTS

• Graduate in any discipline.
• Good verbal and written communication and interpersonal skills.
• Basic knowledge of MS Office and computer operations.
• Professional and pleasant personality.
• Good organizational and time-management skills.
• Prior experience in a front desk, receptionist and customer service in hospitality sector will be an advantage.

WORK LOCATION

Lucknow

WORK HOURS

12 hour shift (9:00 AM to 9:00 PM),6 days a week (1 day off on weekday not weekends of your choosing)