Front Office Associate

Alagoa Resort; Goa; On-site; INR 200,000 - 320,000; Full time

Job summary

Alagoa Resort Goa is seeking a Front Office Associate to deliver warm guest service, manage check-ins/outs, reservations, and respond to guest inquiries to ensure a smooth stay.

You will handle front desk operations, maintain records, process payments, and coordinate with housekeeping and other departments. The role requires good communication, professionalism, and ability to work in shifts, including nights.

Diploma/degree preferred; 0-1 year experience; local Goan candidates favored.

Qualifications

• Diploma or Degree in Hotel Management / Hospitality preferred.
• 0-1 year of front office experience in hotel operations.
• Preference for local Goans or candidates currently working in Goa.

Responsibilities

• Welcome guests warmly and provide a positive first impression.
• Assist guests with check-in and check-out procedures.
• Provide information about Resort facilities, services and local attractions.
• Handle guest inquiries, requests and complaints professionally.
• Maintain front desk logs and reports.
• Process payments, bills and invoices; handle cash and card transactions.
• Coordinate with housekeeping for room status updates and communicate requests to departments.

Skills

Good communication

Interpersonal skills

Customer service orientation

Basic computer knowledge

PMS systems

MS Office

Problem solving

Shift work

Night shift

Education

Diploma in Hotel Management

Degree in Hospitality

Tools

PMS systems

MS Office

Job description

Job Summary: The Front Office Associate is responsible for providing excellent guest service by handling guest check-ins and check-outs, managing reservations, addressing guest inquiries, and ensuring a smooth and pleasant stay for all guests. The role requires strong communication skills, professionalism, and the ability to handle guest concerns efficiently.

Key Responsibilities

1. Guest Service

• Welcome guests warmly and provide a positive first impression of the Resort.
• Assist guests with check-in and check-out procedures.
• Provide information about Resort facilities, services, and local attractions.
• Handle guest inquiries, requests, and complaints professionally.

2. Front Desk Operations

• Maintain accurate guest records and registration details.
• Process payments, bills, and invoices.
• Handle cash, credit card transactions, and maintain financial records.

3. Coordination with Departments

• Coordinate with housekeeping for room status updates.
• Communicate guest requests to relevant departments (housekeeping, maintenance, F&B, etc.).

4. Administrative Duties

• Maintain front desk logs and reports.
• Ensure the reception area is clean, organized, and presentable.
• Follow hotel policies, procedures, and service standards.

Required Skills

• Good communication and interpersonal skills.Customer service orientation.
• Basic computer knowledge (PMS systems, MS Office).
• Problem-solving ability.
• Ability to work in shifts, including weekends, holidays and Night shift.

Qualifications

• Diploma or Degree in Hotel Management / Hospitality (preferred).
• 0-1 years experience in hotel front office operations.
• Preferance to local Goans or candidates currently working in Goa.