Front Office Assistant

Ramada Encore Vrindavan; Vrindavan; On-site; INR 279,000 - 502,000; Full time

Job summary

Ramada Encore Vrindavan in Uttar Pradesh invites applications for a Front Office Assistant Manager to support the Front Office Manager in daily front desk operations. The role involves supervising the front office team, ensuring smooth guest check-ins and check-outs, and maintaining high standards of hospitality and service.

The ideal candidate will have a bachelor's degree or diploma in hospitality, 2–4 years of front office experience with supervisory exposure, strong communication skills, and

Qualifications

• Bachelor's degree or diploma in Hotel Management or related field.
• 2–4 years of front office experience with supervisory exposure.
• Strong communication and interpersonal skills.
• Basic knowledge of hotel reservation/PMS systems.
• Proficiency in MS Office.

Responsibilities

• Assist the Front Office Manager in daily operations.
• Supervise front desk staff during shifts.
• Ensure smooth check-in/check-out processes.
• Welcome guests warmly and provide professional assistance.
• Handle guest queries and complaints promptly.
• Coordinate with Housekeeping, F&B, Maintenance, and other departments.
• Monitor room availability and reservations.
• Maintain guest records, billing, and front desk documentation.
• Process cash, card payments and other transactions.
• Conduct shift briefings and handovers between teams.
• Train staff on hotel procedures and service standards.
• Support team during busy periods and resolve issues.
• Maintain a professional appearance at the front desk.
• Ensure SOPs and service standards are followed.
• Assist VIP guests and special requests.
• Prepare and maintain daily front office reports.

Skills

Guest relations

Front office operations

Team supervision

Communication skills

Problem solving

Team coordination

Education

Bachelor's degree in Hotel Management

Diploma in Hospitality

Tools

MS Office

Hotel PMS systems

Job description

Reports To: Front Office Manager / General Manager

Employment Type: Full-Time

Job Summary

We are looking for a friendly, well-organized, and customer-focused *Front Office Assistant Manager* to support the Front Office Manager in managing daily front desk operations. The role involves supervising the front office team, ensuring smooth guest check-ins and check-outs, handling guest concerns, and maintaining high standards of hospitality and service.

Key Responsibilities

• * Assist the Front Office Manager in managing daily front office operations.
• * Supervise and support front desk staff during shifts.
• * Ensure smooth and efficient check-in and check-out processes.
• * Welcome guests warmly and provide professional assistance throughout their stay.
• * Handle guest queries, requests, and complaints in a polite and timely manner.
• * Coordinate with Housekeeping, Food & Beverage, Maintenance, and other departments.
• * Monitor room availability, reservations, and guest requirements.
• * Ensure accurate guest records, billing, and front office documentation.
• * Handle cash, card payments, and other front desk transactions as required.
• * Conduct shift briefings and ensure proper handovers between teams.
• * Train and guide front office staff on hotel procedures and guest service standards.
• * Support the team during busy periods and resolve operational issues.
• * Maintain a professional and welcoming appearance at the front desk.
• * Ensure hotel policies, SOPs, and service standards are followed.
• * Assist with VIP guest handling and special guest requests.
• * Prepare and maintain daily front office reports when required.

Requirements

• * Bachelor's degree or diploma in Hotel Management, Hospitality, or a related field.
• * 2-4 years of experience in hotel front office operations, preferably with supervisory experience.
• * Good communication and interpersonal skills.
• * Strong guest-handling and problem-solving abilities.* Basic knowledge of hotel reservation/PMS systems.
• * Good computer and MS Office skills.
• * Ability to work in shifts, including weekends and holidays.
• * Professional, presentable, and customer-focused approach.

Key Skills

• * Guest Relations
• * Front Office Operations
• * Team Supervision
• * Communication Skills
• * Problem Solving
• * Team Coordination

Salary- As per Experinece and company stansards