Front Office Associate

Opo Hotels and Resorts; Chhatrapati Sambhajinagar District; On-site; INR 250,000 - 450,000; Full time

Job summary

Opo Hotels and Resorts in India is seeking a Front Office professional with at least 2 years of experience to deliver warm welcomes, efficient check-in/check-out, and seamless guest services. The role involves handling reservations, billing, coordinating with housekeeping, F&B, and maintenance, upholding hotel policies, and supporting the team during busy periods to ensure guest satisfaction.

Strong communication, guest relations, and accuracy in PMS operations are essential, as is upselling

Qualifications

• Minimum 2 years of experience in Front Office required.
• Guest greetings, check-in/check-out, and front desk operations.
• Coordinate with housekeeping, F&B, maintenance for seamless service.
• Respond to guest queries and complaints professionally.

Responsibilities

• Welcome guests and provide professional check-in and check-out.
• Handle reservations, room allocations, and billing.
• Respond to guest queries, requests, and complaints.
• Coordinate with housekeeping, F&B, and maintenance.
• Maintain accurate guest records and front office procedures.
• Manage cash, card transactions, and upsell rooms/services.
• Ensure guest satisfaction and high hospitality standards.
• Handle phone calls, emails, and communications.
• Support team during busy operations and handovers.

Skills

Guest Relations

Communication

PMS Operations

Check-in & Check-out

Reservations

Billing

Upselling

Complaint Handling

Team Coordination

Job description

Minimum 2 years of experience in Front Office required Job responsibilities :

Welcome and warmly greet guests upon arrival and provide a professional check-in and check-out experience.

Handle guest reservations, room allocations, billing, and other front office operations.

Respond promptly and professionally to guest queries, requests, and complaints.

Coordinate with Housekeeping, F&B, Maintenance, and other departments to ensure smooth guest services.

Maintain accurate guest records and ensure all front office procedures are followed.

Handle cash, card transactions, and billing as per hotel standards.

Assist in upselling rooms and hotel services wherever appropriate.

Ensure guest satisfaction and maintain high standards of hospitality throughout the guest stay.

Manage telephone calls, emails, and other guest communication effectively.

Follow hotel policies, SOPs, and safety and security procedures.

Support the team during busy operations and ensure smooth shift handovers.

Key Skills

• Guest Relations
• Communication
• PMS Operations
• Check-in & Check-out
• Reservations
• Billing
• Upselling
• Complaint Handling
• Team Coordination