Guest Service Associate - Front Office

Novotel Hotels; North Goa; On-site; INR 300,000 - 420,000; Full time

Job summary

Novotel Goa is seeking a Guest Service Associate – Front Office to welcome guests and manage daily front desk operations with professionalism.

You will handle guest queries, assist with check-in/check-out, and coordinate with housekeeping and other departments to ensure a seamless stay. Fresh graduates with hotel management education are welcome to apply.

Qualifications

• Experience in front office is an asset; freshers also can apply.
• Strong communication and customer service orientation.

Responsibilities

• Provide welcoming and efficient front desk service for guests.
• Handle guest inquiries and resolve issues promptly to ensure satisfaction.
• Maintain accurate front office records and log books.
• Coordinate with housekeeping and other departments for smooth operations.
• Ensure professional appearance and demeanor of staff at the front desk.

Skills

Front Office experience

Education

Bachelor's Degree or Diploma in Hotel Management

Job description

Guest Service Associate – Front Office

As a Guest Service Associate – Front Office you will be responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints. You are required to maintain high standards of customer services at the reception desk so that customers’ expectations are consistently exceeded.

Key Responsibilities

• Provide effective support to the team to enable them to provide efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Identify optimal, cost‑effective use of the resources and educate the team on the same.
• Ensure quality and appropriateness of customer service provided.
• Maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check‑in and check‑out.
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day‑to‑day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Adhere to the Procedures & Standards Manual.
• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
• Liaise with Housekeeping for the room status.
• Handle additional responsibilities as and when delegated by the Management.

Qualifications

• Relevant Front Office experience is an asset; fresher also can apply.
• Bachelor’s Degree or Diploma in Hotel Management would be an advantage.

Additional Information

• Good communication and customer contact skills.
• Service oriented with an eye for details.
• Ability to work effectively and contribute in a team.
• Self‑motivated and energetic.
• Must be well‑presented and professionally groomed at all times.