Front Office Executive

Kaizn Hr; India; On-site; INR 500,000 - 1,000,000; Full time

Job summary

Kaizn Hr in Noida seeks an experienced Front Office Manager to oversee guest services, handle queries, and coordinate with departments for smooth operations.

The role demands excellent guest handling, in-depth front desk knowledge, and the ability to work under pressure with attention to detail, backed by 5–15 years of relevant experience.

CTC offers up to 10 LPA with growth opportunities and a dynamic work environment.

Qualifications

• 5-15 years of experience in front office management or related field.
• Excellent guest handling skills with ability to provide exceptional customer service.
• Strong knowledge of front desk procedures, including check-in/check-out processes and billing systems.
• Ability to work effectively under pressure while maintaining attention to detail.

Responsibilities

• Manage front office operations, ensuring a smooth flow of guests and maintaining high levels of customer satisfaction.
• Handle guest queries, concerns, and feedback in a professional manner to resolve issues promptly.
• Coordinate with other departments to ensure seamless communication and efficient room allocation.
• Maintain accurate records of guest interactions, transactions, and hotel activities.

Skills

Guest handling

Customer service

Front desk procedures

Job description

Job Location : Sector 16, Noida

CTC : Max 10 Lacs

Roles and Responsibilities :

• Manage front office operations, ensuring a smooth flow of guests and maintaining high levels of customer satisfaction.
• Handle guest queries, concerns, and feedback in a professional manner to resolve issues promptly.
• Coordinate with other departments to ensure seamless communication and efficient room allocation.
• Maintain accurate records of guest interactions, transactions, and hotel activities.

Job Requirements :

• 5-15 years of experience in front office management or related field.
• Excellent guest handling skills with ability to provide exceptional customer service.
• Strong knowledge of front desk procedures, including check-in/check-out processes and billing systems.
• Ability to work effectively under pressure while maintaining attention to detail.