Front Desk Receptionist

The Ageless Clinic - India; Mumbai; On-site; INR 167,000 - 257,000; Full time

Job summary

The Ageless Clinic - India in Mumbai seeks a Front Desk Receptionist to be the first point of contact for patients and visitors. You will warmly welcome guests, manage appointments using clinic software, check-in patients, verify details, and collect co-pays, ensuring a smooth flow at the front desk.

Responsibilities include maintaining patient records, processing referrals, coordinating schedules with multiple physicians, handling billing inquiries, and keeping the front desk organized and

Qualifications

• High school diploma or equivalent required.
• Previous experience in a medical office preferred.
• Experience with medical office software or scheduling systems is a plus.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Answer calls, schedule appointments, and confirm bookings.
• Check in patients, verify demographics and insurance, collect co-pays.
• Maintain patient records and insurance information accurately.
• Process referrals and assist with documentation for consultations.
• Coordinate calendars across multiple physicians and staff.

Skills

Excellent communication

Organizational skills

Multitasking

Medical terminology

Office software

Education

High school diploma

Tools

Medical office software

Scheduling systems

MS Office Suite

Job description

Reports To: Office Manager / Clinic Supervisor

Status: Full-time

Job Title: Front Desk Receptionist

Location: Lowerparel, Santacruz, Andheri Powai, Andheri Lokandwala , Malabar Hills

The Clinic Front Desk Receptionist is the first point of contact for patients and visitors at the clinic. This role is critical in creating a positive, welcoming environment, while managing administrative tasks that help maintain smooth operations in the clinic. The ideal candidate will be a friendly, professional, and detail-oriented individual capable of managing multiple tasks efficiently in a fast-paced healthcare setting.

Key Responsibilities:

1. Patient Interaction:

• Greet patients and visitors as they arrive, providing a warm and professional welcome.
• Answer phone calls, respond to inquiries, and schedule appointments using clinic management software.
• Confirm patient appointments, reschedule as needed, and send reminders (via phone, text, or email).
• Check patients in for appointments, verify demographic and insurance information, and collect co-pays or outstanding balances.
• Maintain confidentiality of patient information in accordance with HIPAA guidelines.

2. Administrative Duties:

• Handle patient intake forms and ensure necessary documents are completed and filed correctly.
• Maintain accurate and up-to-date patient records, including medical histories, contact information, and insurance details.
• Process referrals and assist patients with any necessary documentation for specialist consultations.
• Provide patients with forms and information on clinic services, policies, and procedures.
• Prepare patient charts for upcoming appointments and file completed charts appropriately.

3. Scheduling and Coordination:

• Coordinate patient appointments and follow-up visits.
• Schedule procedures, tests, or specialist referrals as directed by the medical team.
• Assist in managing appointment calendars for multiple physicians or specialists, ensuring optimal time management and minimal patient wait times.

4. Insurance Verification & Billing:

• Verify insurance information and ensure eligibility prior to appointments.
• Assist in preparing patient billing and submit insurance claims as necessary.
• Answer patient questions regarding billing, insurance claims, and payment options.

5. Office Management:

• Ensure the front desk area is tidy, organized, and fully stocked with necessary supplies.
• Maintain a clean and professional environment for patients and visitors.
• Assist with ordering office supplies and maintaining inventory levels.
• Process mail, faxes, and other incoming communication as needed.

6. Collaboration with Clinical Team:

• Communicate effectively with medical and clinical staff regarding patient status, updates, or changes to schedules.
• Relay patient information to appropriate healthcare providers and ensure smooth transitions between different departments.
• Assist with other administrative duties or projects as assigned by the office manager or supervisors.

Qualifications:

Education & Experience:

• High school diploma or equivalent (required).
• Previous experience in a medical office or healthcare setting is preferred.
• Experience with medical office software or scheduling systems is a plus.

Skills & Abilities:

• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask effectively.
• Knowledge of medical terminology and insurance processes is desirable.
• Proficiency in office software (e.g., MS Office Suite, email, scheduling software).
• Ability to work under pressure in a fast-paced environment.