front desk

The Ageless Clinic; Mumbai; On-site; INR 167,000 - 279,000; Full time

Job summary

The Ageless Clinic is seeking a Front Desk Receptionist in Mumbai to welcome patients, schedule appointments, and support daily operations. You will handle patient check-ins, verify insurance, collect payments, and coordinate with clinicians to ensure smooth visits.

Ideal candidates are friendly, detail-oriented, and able to manage multiple tasks in a fast-paced healthcare setting. Prior experience in medical offices and proficiency with scheduling software are preferred.

Qualifications

• High school diploma or equivalent (required).
• Previous experience in a medical office or healthcare setting is preferred.
• Experience with medical office software or scheduling systems is a plus.

Responsibilities

• Greet patients and visitors; answer calls and schedule appointments.
• Maintain patient records and insurance details; collect co-pays or balances.
• Verify eligibility with insurance; assist in billing and claims as needed.

Skills

Communication

Interpersonal skills

Organizational skills

Medical terminology

Office software

Pressure handling

Education

High school diploma or equivalent

Tools

Medical office software

Scheduling systems

Job description

Job Title: Front Desk Receptionist
Location: Lowerparel, Santacruz, Andheri Powai, Andheri Lokandwala , Malabar Hills
Reports To: Office Manager / Clinic Supervisor
Status: Full-time

Position Overview:

The Clinic Front Desk Receptionist is the first point of contact for patients and visitors at the clinic. This role is critical in creating a positive, welcoming environment, while managing administrative tasks that help maintain smooth operations in the clinic. The ideal candidate will be a friendly, professional, and detail-oriented individual capable of managing multiple tasks efficiently in a fast-paced healthcare setting.

Key Responsibilities:

1. Patient Interaction:

• Greet patients and visitors as they arrive, providing a warm and professional welcome.
• Answer phone calls, respond to inquiries, and schedule appointments using clinic management software.
• Confirm patient appointments, reschedule as needed, and send reminders (via phone, text, or email).
• Check patients in for appointments, verify demographic and insurance information, and collect co-pays or outstanding balances.
• Maintain confidentiality of patient information in accordance with HIPAA guidelines.

2. Administrative Duties:

• Handle patient intake forms and ensure necessary documents are completed and filed correctly.
• Maintain accurate and up-to-date patient records, including medical histories, contact information, and insurance details.
• Process referrals and assist patients with any necessary documentation for specialist consultations.
• Provide patients with forms and information on clinic services, policies, and procedures.
• Prepare patient charts for upcoming appointments and file completed charts appropriately.

3. Scheduling and Coordination:

• Coordinate patient appointments and follow-up visits.
• Schedule procedures, tests, or specialist referrals as directed by the medical team.
• Assist in managing appointment calendars for multiple physicians or specialists, ensuring optimal time management and minimal patient wait times.

4. Insurance Verification & Billing:

• Verify insurance information and ensure eligibility prior to appointments.
• Assist in preparing patient billing and submit insurance claims as necessary.
• Answer patient questions regarding billing, insurance claims, and payment options.

5. Office Management:

• Ensure the front desk area is tidy, organized, and fully stocked with necessary supplies.
• Maintain a clean and professional environment for patients and visitors.
• Assist with ordering office supplies and maintaining inventory levels.
• Process mail, faxes, and other incoming communication as needed.

6. Collaboration with Clinical Team:

• Communicate effectively with medical and clinical staff regarding patient status, updates, or changes to schedules.
• Relay patient information to appropriate healthcare providers and ensure smooth transitions between different departments.
• Assist with other administrative duties or projects as assigned by the office manager or supervisors.

Qualifications:

Education & Experience:

• High school diploma or equivalent (required).
• Previous experience in a medical office or healthcare setting is preferred.
• Experience with medical office software or scheduling systems is a plus.

Skills & Abilities:

• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask effectively.
• Knowledge of medical terminology and insurance processes is desirable.
• Proficiency in office software (e.g., MS Office Suite, email, scheduling software).
• Ability to work under pressure in a fast-paced environment.