Front Desk Receptionist

Hike Education; Gurugram District; On-site; INR 180,000 - 240,000; Full time

Job summary

Hike Education invites a customer-focused Front Desk Executive to join our Gurugram office. You will greet walk-in visitors, manage reception, and route inquiries to the appropriate team with professionalism.

You will understand customer requirements, convert walk-ins into leads, maintain inquiry records, and coordinate with the sales team to support closures while ensuring a positive experience at the reception area.

Responsibilities

• Greet all walk-in customers in a professional manner
• Handle front desk operations and manage visitor flow
• Understand customer requirements and provide information about services/products
• Convert walk-ins into leads and sales opportunities
• Maintain records of inquiries and follow-ups
• Coordinate with the sales team for closures and updates

Job description

• Welcome and greet all walk-in customers in a professional manner
• Handle front desk operations and manage visitor flow
• Understand customer requirements and provide relevant information about services/products
• Convert walk-ins into leads and sales opportunities
• Maintain records of inquiries and follow-ups
• Coordinate with the sales team for closures and updates
• Ensure a positive customer experience at the reception area