Front Desk Executive-Customer Success

PSN Finance Pvt Ltd; Bengaluru, Doddaballapura; On-site; INR 201,000 - 268,000; Full time

Job summary

PSN Finance Pvt Ltd is seeking a Front Desk Executive to manage the front desk, greet customers, and handle enquiries. The role includes generating leads and supporting employee referral initiatives.

The ideal candidate will have strong communication skills, a customer-friendly approach, and the ability to identify business opportunities from walk-ins, enquiries, and referrals.

Qualifications

• Graduate in any discipline.
• 3 years of experience in front office, customer service, tele calling, sales support, lead generation, or a similar role.
• Candidates from NBFC, banking, financial services, automobile, insurance, or other customer-facing industries will be preferred.
• Candidates with prior experience in lead generation or customer relationship management will have an added advantage.

Responsibilities

• Manage the front desk and ensure a professional and welcoming experience for all visitors and customers.
• Attend to walk-in customers and understand their requirements.
• Provide basic information about the company's products and services and direct customers to the concerned department/person.
• Handle incoming calls, customer enquiries, and messages professionally.
• Coordinate with the relevant teams for timely resolution of customer queries.

Skills

Front desk

Customer service

Lead generation

Tele calling

Sales support

Relationship management

Education

Graduate in any discipline

Job description

Job Summary

We are looking for a Front Desk Executive who will be responsible for managing the front desk, welcoming and assisting customers, handling incoming enquiries, generating business leads, and supporting employee referral initiatives.

The ideal candidate should have excellent communication and interpersonal skills, a customer-friendly approach, and the ability to proactively identify potential business opportunities from walk-in customers, enquiries, references, and other available sources.

Key Responsibilities

Customer Handling

• Manage the front desk and ensure a professional and welcoming experience for all visitors and customers.
• Attend to walk-in customers and understand their requirements.
• Provide basic information about the company's products and services and direct customers to the concerned department/person.
• Handle incoming calls, customer enquiries, and messages professionally.
• Coordinate with the relevant teams for timely resolution of customer queries.

Lead Generation

• Identify potential customers from walk-ins, enquiries, references, telephone calls, and other sources.
• Capture and maintain accurate lead details and ensure timely sharing with the concerned sales team.
• Follow up on leads, wherever required, and monitor their status.
• Support the sales team in generating quality leads and business opportunities.
• Maintain daily/weekly records of leads generated and conversions.

Employee Referral & Business Support

• Drive employee referral initiatives by regularly communicating referral opportunities to employees.
• Encourage employees to share potential customer references and business leads.
• Maintain proper records of employee-generated leads and coordinate with the sales team for follow-up.
• Support internal campaigns and initiatives aimed at generating new business.
• Maintain regular follow-up with employees and ensure that potential references are captured and routed appropriately

Preferred Candidate Profile

• Graduate in any discipline.
• 03 years of experience in front office, customer service, tele calling, sales support, lead generation, or a similar role.
• Candidates from NBFC, banking, financial services, automobile, insurance, or other customer-facing industries will be preferred.
• Candidates with prior experience in lead generation or customer relationship management will have an added advantage.