Front Desk - Vikaspuri

Berkowits Hair & Skin Clinics; Delhi; On-site; INR 250,000 - 350,000; Full time

Job summary

Berkowits Hair & Skin Clinic in Delhi is seeking a Front Desk Executive / Receptionist to be the first point of contact for clients. The role requires a smart, proactive individual who can manage appointments, billing, and administrative tasks with professionalism.

You will greet clients, handle calls, coordinate with doctors and technicians, and help maintain smooth clinic operations. Female candidates only, with strong English communication and basic MS Office skills preferred.

Qualifications

• Female candidates only.
• Strong English communication preferred.
• Good knowledge of MS Office and basic computer applications.
• Pleasant personality with excellent interpersonal skills.

Responsibilities

• Greet and assist clients at the reception with professionalism.
• Manage appointments, billing, and daily cash collections.
• Coordinate with doctors/technicians and ensure smooth patient flow.
• Handle inbound calls and follow up on bookings and inquiries.

Skills

Strong communication

Interpersonal skills

Tools

MS Office

Job description

Job Title: Front Desk Executive / Receptionist

Berkowits Hair & Skin Clinic - 45+ Clinics PAN India

About Berkowits Hair & Skin Clinic

Berkowits Hair & Skin Clinic is one of India's leading and fastest-growing aesthetic and trichology chains, with 45+ clinics across the country and over 30 years of excellence in advanced hair and skin solutions. Trusted by more than 1,00,000 clients, Berkowits pioneered non-surgical hair replacement in India and continues to lead the industry with innovative technologies in trichology, dermatology, lasers, and regenerative treatments. Our core USP lies in delivering ethical, science-backed, personalized care through highly trained professionals and globally approved technologies. With a strong legacy of breakthroughs and consistent client satisfaction, our mission is to make world-class aesthetic care accessible, while our vision is to be India's most trusted and technology-driven brand in beauty, wellness, and medical aesthetics - committed to safety, results, and an exceptional client experience.

Position: Front Desk Executive / Receptionist

We are looking for a smart, proactive, and customer-friendly Front Desk Executive who will serve as the first point of contact for all clients. The ideal candidate should be confident, well-spoken, and capable of managing client flow, billing, appointments, and administrative tasks efficiently.

Key Responsibilities

Client Reception & Support

• Greet and welcome clients professionally.
• Check appointments, retrieve records, and coordinate with doctors/technicians.
• Escort clients to consultation or treatment areas when required.
• Guide and assist clients throughout their clinic visit.

Training will be provided for smooth onboarding and understanding of the processes.

Billing & Payments

• Generate accurate bills for services and product sales.
• Handle payments (cash, card, digital modes) and maintain daily collections.
• Ensure all invoices are closed the same day after necessary approvals.

Appointment Management & Communication

• Handle all incoming calls for booking, rescheduling, or cancellations.
• Check availability of doctors, technicians, rooms, and equipment before confirming appointments.
• Send WhatsApp/call reminders to clients for appointment confirmations.
• Facilitate video consultations when required.

Follow-Up & Lead Calling

• Return all missed calls promptly; maintain weekly missed call counts.
• Call regular clients who haven't visited in the past 3 months.
• Make follow-up and promotional calls as per scripts provided by Head Office.

Who Can Apply

• Female candidates only.
• Strong Communication Skills (English Proficiency Preferred).
• Good knowledge of MS Office and basic computer applications.
• Pleasant personality with excellent interpersonal skills.

Salary - Rs 2.5 to 3.5 LPA

Experience - 1 - 5 Years

Office Timings

• 6 days working per week
• No weekly off on Friday, Saturday, or Sunday
• Working Hours: 9:45 AM - 7:00 PM