Front Desk Executive

Sellability; Pune District; On-site; INR 250,000 - 420,000; Full time

Job summary

Sellability in Pune is seeking a proactive Guest Relations Executive to enhance the visitor experience at our on-site real estate sales environment. The role focuses on greeting clients, showcasing model homes, and nurturing relationships to support the sales process.

The ideal candidate brings customer service expertise, strong communication, and CRM/MS Office proficiency to coordinate tours, answer inquiries, and assist with paperwork while maintaining an organized presentation and

Qualifications

• Bachelor’s degree in a related field (preferred).
• Experience in guest relations or customer service, ideally in real estate or hospitality.
• Excellent interpersonal and communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Knowledge of real estate sales processes is a plus.

Responsibilities

• Welcome and greet prospective clients visiting real estate projects.
• Provide personalized tours of model homes, showrooms, and amenities.
• Engage with clients to understand their needs and budgets.
• Answer inquiries about features, pricing, financing options, and amenities.
• Assist clients with completing paperwork during early sales stages.
• Maintain a neat sales environment with up-to-date marketing materials.
• Follow up with clients via phone, email, or in-person meetings to nurture leads.
• Collaborate with the sales team to coordinate appointments and ensure a seamless experience.

Skills

Customer service

Communication

Multitasking

Relationship building

Education

Bachelor's degree in related field

Tools

CRM software

MS Office

Job description

Role: We are seeking a proactive and customer-focused Guest Relations Executive to join our on-site sales team. This role will be pivotal in managing and enhancing the experience of walking clients visiting our real estate projects. The ideal candidate will have a strong background in customer service, preferably in real estate or hospitality, with a passion for delivering excellent client service and building lasting relationships.

Key Responsibilities

• Welcome and greet prospective clients visiting our real estate projects in a professional and courteous manner.
• Provide personalized tours of model homes, showrooms, and amenities, highlighting key features and benefits.
• Engage with clients to understand their needs, preferences, and budget requirements.
• Answer inquiries about property features, pricing, financing options, and community amenities.
• Assist clients with completing necessary paperwork and forms during the initial stages of the sales process.
• Maintain a neat and presentable sales environment, ensuring all marketing materials and displays are up-to-date.
• Follow up with clients via phone calls, emails, or in-person meetings to nurture leads and encourage further interest.
• Collaborate effectively with the sales team to coordinate appointments and ensure a seamless client experience.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, Marketing, or related field preferred.
• Proven experience in guest relations, customer service, or sales, preferably in real estate or hospitality.
• Excellent interpersonal and communication skills, with a friendly and approachable demeanor.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Knowledge of real estate sales processes and terminology is a plus.
• Proficiency in MS Office Suite and CRM software