Front Desk Executive

STN Logistics; Chennai District; On-site; INR 250,000 - 400,000; Full time

Benefits offered by this job

PF

Insurance

Bonus

Gratuity

Job summary

STN Logistics in Chennai is seeking a customer service associate to handle walk-in customers, address queries and complaints, and assist with sales and service activities. You will communicate effectively, coordinate billing and payments, and maintain accurate CRM records.

The ideal candidate has good communication skills, basic computer knowledge (MS Office, Excel) and a proactive approach to delivering timely product and service support.

Qualifications

• : Strong communication and customer handling skills.
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• Attend Walk-IN customers
• Handle customer queries via telephone
• Coordinate billing and payments
• Maintain customer records/CRM
• Support sales and service
• Customer handle, queries & complaints

Responsibilities

• Attend Walk-IN customers
• Handle customer queries via telephone
• Coordinate billing and payments
• Maintain customer records/CRM
• Support sales and service

Skills

Customer handling

Query handling

Telephonic support

CRM

Billing & payments

Sales support

Service support

MS Office

Excel

Basic computer skills

Tools

Microsoft Office

Excel

Job description

Role & responsibilities

• Customer handle, queries & Compliants
• Attend the Walk-IN customer
• Handle the queries through telephonics, and support'
• Co-ordinate for billing & Payments
• Maintain the customer records/ update CRM
• Support for sales & service

Preferred candidate profile

• Good communication
• Handle the customer queries,
• Delivery the product timely,
• Handle the sales & service of the customers
• Basic knowledge of Computer, Ms- Office, & Excel

Perks and benefits

• PF, INSURANCE, BONUS, GRATUITY